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Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
Every day we receive numerous phone calls from potential customers that ask the same question:
‘Why should I buy Swirl Flap Blanking plates from you, when there are other people/companies out there selling them for a few pounds less?’
The answer is quite simple; PMW Ltd originated the design for diesel Swirl Flap Blanking Plates. Our Blanking plates are machined to a very high tolerance to ensure that they fit each inlet manifold application perfectly.
*Our competitors simply ordered Blanking Plates from us and copied the design. These individuals/companies generally have no Motor Trade pedigree and can offer no technical support with regard to any technical issues arising after fitment.
PMW Ltd only employs factory trained BMW, Mercedes-Benz, Porsche & Ferrari Technicians that are also ATA accredited. As a result of this investment we can offer full technical support to our customers (over the phone) when they need it most.
*Only recently we took a phone call from one of our customers that purchased Blanking plates from us following ingestion; Despite having the engine rebuilt and a new turbo fitted, he was experiencing ‘lag’ at mid range revs. His chosen repairing garage was unable to trace the fault. We told him what the likely causes were and talked his repairing garage through the issue. Within a matter of hours the vehicle was fixed. Another satisfied customer several hundred miles away!
*We have received many phone calls from private individuals that have purchased ‘Fake’ blanking plates from other sources and experienced performance related issues. They have been unable to speak with anyone from the supplier and taken it upon themselves to call us asking for assistance! Sadly we are not prepared to support counterfeit suppliers or their customers.
If you want piece of mind when carrying out Swirl Flap modifications; there really is ONE choice……. PMW Ltd.
*Fitting Blanking Plates will have no perceived effect on performance; however, certain underlying technical issues may become apparent after fitment? PMW Ltd will always interrogate the DDE fault memory prior to any Blanking Plate fitment in our workshop. It is strongly advised that when doing the job at home this procedure is followed.
BMW is pleased to announce the launch of the new 116d - the marque’s most fuel efficient and least polluting vehicle. With a combined consumption figure of 64.2mpg and a CO2 emissions figure of 118g/km, the BMW 116d even trumps the current World Green Car of the Year, the BMW 118d.
Available in both three- and five-door guises, the BMW 116d is powered by a four-cylinder diesel engine producing 116hp. The 1,995cc powerplant with its 260Nm of torque from 1,750rpm ensures it is capable of a zero to 62mph time of 10.2 seconds (10.3 seconds for the five-door) before going on to a top speed of 125mph.
Read more at Carpages
It has been 20 years since the launch of the first BMW M5. After three generations, more the 35,000 sales and countless attempts by competitors to emulate its performance and success, the BMW M5 still makes its position as the benchmark. Each successive generation has extended the bounds of both performance and luxury. The last generation M5, the most successful ever, significantly pushed the performance envelope with the first V8 from BMW M, mated to a six-speed transmission.
The all-new fourth generation M5 pushes that envelope even further with the first V10 engine to power a production sedan. The new V10 produces 507 horsepower and 383 lb-ft of torque by European measure. This new engine is mated to a seven-speed SMG transmission. With this new powertrain the M5 offers the best power-to-weight ratio in its class. In the tradition of BMW M, the chassis has been engineered to keep up with the power while the exterior treatment is subtle, yet distinctive.
Read more at BMW Zine
Having suffered poor service from our local BMW Dealership, PMW were recommended to me by another satisfied customer. I have now used them on several occassions for my Z4 and am absolutely delighted with their attention to detail, honest appraisal and transparent invoicing. Importantly, they have always kept me informed of developments and I cannot praise their operation enough.
Beverley Paget: 04/07/08
This article is a follow up to a previous editorial (titled ‘As fuel prices soar motor manufacturers can adapt - or go bust‘).
That article outlined the pressures currently being exerted on motor manufacturers - by both the rise in fuel prices, and also changing consumer trends regarding pollution awareness and CO2 emissions. This article is a follow up, which will look at the range of moves now being introduced by major manufacturers as they attempt to survive in today’s demanding marketplace.
Recent developments in the US
‘The times they’re a-changin’, Bob Dylan once sang - and though he wasn’t talking about the US motor industry at the time, his words are highly relevant to it today. Even GM motors, a market leader in SUV and pick-up production, is now changing its tune. For years the company has profited massively from American drivers penchant for big vehicles, and the availability of cheap gas, but not for much longer…
Last week the company announced the closure of four major SUV and pick-up producing plants across the country. The company will now shift its focus to smaller, more fuel-efficient cars as an attempt to end a run of three years of consecutive losses (last year’s losses alone totaled over $38m).
Ford Motor Co. (another US manufacturer currently having facing serious losses), has also announced a move away from SUVs and pick-up models. Consumer trends have rendered the production of such models tantamount to financial suicide. Even GM’s previously indispensable cash cow, the Hummer, is being re-assessed (year-on-year profits are down massively when compared with 2007), with a sale of this business arm looking quite possible.
It is not that GM has suddenly become an environmentally-conscientious and ethical company; rather it is simply a case of being forced to change, or be swept aside by competition. The fact that consumer awareness and demand has brought about this change is a remarkably positive thing; it proves that when consumers ‘vote’ with their wallets, a much more effective change can be brought about than is possible with half-hearted, government-led attempts to impose regulations on powerful industries such as this one.
Europe and the rest of the world
In Europe, many leading (and financially unworried) manufacturers are also taking notice of the market incentives for improving fuel efficiency and reducing emissions. BMW for example has its high-profile Efficient Dynamics systems, which have allowed them to boast that 21 models of its current range produce 140g/km or less of CO2 emissions.
Many BMW models also feature Auto Start-Stop technology (standard on all 1 and 3 series models), which cuts power to the engine when the car is stationary (at lights, level crossings etc), thereby greatly increasing fuel efficiency, especially in town driving. Gear shift indicators help the driver to achieve maximum fuel efficiency, while electric power steering reduces fuel wastage by disengaging power steering when the car is not turning (for more info on BMW’s technologies click here).
These, and a host of other features ensure that BMW - a company not normally courted by environmentally concerned drivers - can nonetheless compete (to an extent) for these customers as well.
With Toyota recently reporting sales of its hybrid Prius model topping 1m, it seems pretty clear where the money is for motor manufacturers. European and East-Asian firms are well ahead in this field as it stands, with some truly impressive technology being introduced almost on a monthly basis. Reluctantly and begrudgingly, US companies are now accepting the realities of the death of the SUV and gas-guzzler as a profitable venture, and looking to compete with market leaders such as BMW and Toyota. There’s an awfully long way to go, but it is quite a nice change to see positive steps being taken, whatever the reasons behind them.
Dejan Levi
bmw, CO2 emissions, Dejan Levi, Efficient Dynamics, green motoring, Prius, SUV
