PMW ltd

Testimonial: Ruben 04/05/2013

petermw — Thu, 23 May 2013 10:15:28 +0000

Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?

Testimonial: Andrew C 01/05/2013

petermw — Thu, 23 May 2013 09:44:35 +0000

Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!

Testimonial: Dougie D 18/03/13

petermw — Wed, 20 Mar 2013 12:59:10 +0000

After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.

Testimonial: James B 15/02/13

petermw — Wed, 20 Feb 2013 11:54:32 +0000

“Just to say that if you live close enough and can get there, I would recommend these guys at PMW. Very helpful, professional and understanding. Was having big problems with my ‘07 320i M sport having only owned it for a couple of months but now thanks to PMW the car is running like a dream”

James B. Harlow

Factory/Dealer trained BMW (Senior/Master) Technician Required

petermw — Thu, 14 Feb 2013 13:28:11 +0000

BMW Senior/Master Technician required at our busy Chelmsford premises.

Full time position available due to workload and continued re-investment.

Candidate must be self motivated, able to work without supervision to a very high standard. Teamwork also very important.

The successful candidate will benefit from working in a busy and professional environment, technical training courses and a generous financial package.

Applications in writing with full CV should be addressed to: Mr Daniel Bearman Esq C/O PMW Ltd.

Testimonial: Frank B Norway 21/01/13

petermw — Mon, 21 Jan 2013 11:53:48 +0000

Testimonial

I ordered my swirl flap blanking plates without knowing the exact size. To be sure that I had the right size when I started the job of dismounting the swirl flaps, PMW sent both sizes with swift international delivery. Just sent the unused plates back and got the money refunded. Wonderful service. Plates was a perfect fit. Quick and easy install. Good price. Would use PMW again. Thumbs up, keep up the great work!

Brgds,
Frank Billingstad

Testimonial: Ron Hawkins 13/12/12

petermw — Mon, 17 Dec 2012 11:13:42 +0000

Daniel,

My first thoughts are to THANK you and your engineers at PMW Ltd., for the professional manner and work that you completed on my car, details as below.

This car was purchase almost 6 months ago and like many with purchasing an old / but new car to me I took it to my local BMW garage and had the oil and filter changed straight away (to get the necessary stamp in the service book) and for them to check the car over and report any faults (already knowing that I had a slight fault with judder when travelling at about 68 to 72 mph), you can imagine my mixed feelings when I received the car back with a nice new stamp in the service book, but also being told they could find nothing wrong.

I started to check the web and joined various BMW forums, only lurking and reading (as I believe that you learn more by reading and listening than by talking) but did not post, from then on it was a chase to find the problem, the first thing I done was to blank the swirl flaps, then changed the front discs, brake pads and wishbone rubbers, new front tyres and full balancing, then back to the local garage for full electronic wheels alignment.

Still the problem of judder was evident, I felt I had done all the I could, so next find a specialist.

That is where PMW Ltd. came to the fore, as there advise on a forum always seems to make sense and was of a nature that ordinary people can understand.

The car was in there garage for less than 1 hour and they diagnosed the problem. (Torque Convertor), this was 2 weeks ago.

I took the car to them yesterday and dropped it off at 08.00 hours for them to renew the torque convertor and other works as detailed below.

2003 BMW 320d Tourer. (E46)

Work completed by PMW Ltd.

New fuel pump

New fuel relay

Glow plugs replaced

Renew vacuum pipes

Replace torque convertor

Renew ATF fluid.

Remap

I picked the car up at about 17.30 hours and went for a test drive (their mechanic Steve was driving) and felt straight away that it was a lot smoother, back to PMW Ltd., and pay for the completed works.

As I have a 80 mile drive home, you can imagine my elation when the car I was driving was nothing like the car I took to PMW Ltd. but like a NEW car, smooth through the gears, in fact had I not listen to the tone of the engine or watched the rev counter I would not have known the gears were changing, it was honestly that smooth.

This testimonial is for open publication by PMW Ltd. and hereby give my permission to them to forward my personal mobile phone number should anyone who wishes to hear my praises of PMW Ltd.

Wishing all a Merry Christmas and Happy New Year.

Ron Hawkins

Mob: 07*** ******

Phone Number removed for security reasons.

Peter Mould

Testimonial:Peter A 21/11/12

petermw — Tue, 11 Dec 2012 12:56:12 +0000

Peter,

Just wanted to say thanks for the advice and great service provided by your company.
I have now had swirl flaps removed and turbo replaced and car is running perfectly!
Recieved the blanking plates in extra quick time and the refund for the unused plates
which we returned was processed almost immediately.
Great all round service, would not hesitate to throw future business your way(hopefully not required in the near future)!!

Thanks.
Peter A

Testimonial: Alan M 09/08/12

petermw — Tue, 11 Dec 2012 12:55:59 +0000

Hello – I’ve just finished fitting your blanking plates, received from you last Friday, to my BMW 525d – 2002 reg. and 115000 + miles. Lucky me! One swirl flap had broken off but had wedged in place in the manifold, complete with screws. The remaining five valves were operating, though the plates were loose on two of them. Methinks not one of BMW’s finest design efforts and I understand their current diesel engines manage without them.

Many thanks for your excellent service, web information and the additional advice you gave when I phoned.

Best regards – Alan M

And

I’ve been away from home for nearly a week and the car is now well into the 116,000 mile range; I must have added about 700 miles on the trip. Performance was certainly no worse and to say it maybe felt better is most probably just wishful thinking. Peace of mind was definitely improved, though.

I did take some photos of the manifold when I removed it but the pix are no different to those already on the web i.e. one broken valve and the rest with a good carbon build up.

Please do feel free to use my comments on the web site. Maybe more unwary flap valve owners will heed the message and take action.

Regards – Alan M

Testimonial: Steve D 04/09/2012

petermw — Wed, 05 Sep 2012 09:00:14 +0000

2006 BMW 320D M SPORT

I was a bit concerned over the BMW swirl flap issue and first thought BMW could not have made such error in design.

I thought a 2006 model may have been improved , how wrong I was !

I have worked on many engines and to see oil/soot sludge pouring out of the swirl shaft seals let alone the general incompetence of the intake design was enough for me.

The whole flap mechanism looks and operates like a poor quality kids toy …. Shame on you BMW.

If you have them , get them out and have the PMW Blanks fitted ASAP !!

Thanks to Peter and David for help with my order.

Steve D.