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Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
What Would You Buy? 2009 Carrera S Or BMW M3?
Now that the 2009 Porsche 911 Carrera S has upped the ante with a 385HP engine, awesome PDK tranny, bluetooth and satellite radio capability, has it regained the crown over the new BMW M3?
For a short period of time the M3 had more flexibility and was faster than the 2008 911S.
But now that Porsche has tweaked the 09 version, is it back to the drawing board for the M3?
Is the ‘S’ worth the extra dough?
Read the full article at Auto Spies
The so-called “entry” level luxury segment is a very large and competitive class: the likes of BMW, Audi, Lexus, Infiniti and Mercedes are all fighting to gain market share with their entry-level vehicles, such as the Audi A4, BMW 3 Series and Mercedes-Benz C-Class.
Just like owners of non-luxury vehicles, buyers of entry-level luxury vehicles are expected to move up in the food chain as their net-worth grows over the years. It is no secret in the industry that if an automaker can capture an entry-level buyer today there is a good chance the buyer will purchase a mid-range model tomorrow, and possibly a top-of-the-line model in the future.
Mercedes-Benz is looking to capture more market share in the entry segment and for the 2008 model year they are launching an all-new C-Class series of sedans aimed at a younger demographic (available at your local dealer September 12, 2007).
I won’t be shy: let’s face it, the typical Mercedes-Benz buyer is of an older demographic. I’m a young guy and when I think “Mercedes-Benz”, a few things come to mind: cushy, large, and uninspiring to drive - and to be honest a little stodgy. This image rings especially true with the three pointed star sitting atop the hood - and please do not get me started on that gold colour…
Article continues at Canadian Driver
The fifth-generation BMW 7 Series — with less controversial styling — has arrived. At the heart of the 750i and long-wheelbase 750Li is a twin-turbo, direct-injection 4.4L V-8 BMW says will have class-leading fuel economy. The luxury sedan comes with a number of upgrades, but perhaps more important in a flagship vehicle, the 7 Series sports streamlined styling.
Has BMW taken a step forward with the new 7 Series or did you prefer the lines of the last-generation model? Decide for yourself with photos of both 7 Series generations in the comparison gallery HERE.
Read more at Motor Trend
For most people it sounds like the stuff of sci-fi; but is the concept of a car-free London more attainable than many believe?
Cities like Venice or Groningen (city centre) have long provided the world with evidence that car-free cities can function perfectly well, and provide their inhabitants with a higher standard of urban living - sacrificing nothing by way of convenience or functionality.
Obviously a city of London’s size would require an extremely impressive public transport system to enable such a development in the UK’s capital - which luckily London already boasts in the form of the London Underground. So why are there still so many cars in the city?
It seems many people nonetheless will always choose to drive in the city centre no matter how efficent and easy the public transport alternative is. Which brings us to the matter of the congestion charge…
Some will argue that the congestion charge imposed on London is a good way of raising funds for public transport and that overall it is a valuable tool for helping us move away from our car dependence.
However the flaw in this idealistic thinking is that as long as the congestion charge exists there will be too many drivers who simply consider the charge no inconvenience at all, will happily pay it, and not worry too much about the environmental consequences of hundreds of unneccessary car journeys each year.
The congestion charge might be an effective fund-raiser - but it is really only a halfway solution in moving towards a future in which our urban city centres are entirely car free (insofar as this is possible without excluding buses, taxis and freight).
Sadly, while the congestion charge exists it will only serve to delay the advent of the real long-term solution, which is a car-free city centre in the nation’s capital, setting an example for other cities to follow.
The public transport system is certainly capable of playing its part in such a venture - but the congestion charge sadly represents merely a concession and appeasement to the voices calling out for a more radical and effective answer. It is a step in the right direction of course - but it is hardly the ultimate perfect solution to this tricky problem.
The question now is can Greater London Authority, led by Boris Johnson, summon the ambition and scope required to really tackle this issue more fully…
Dejan Levi
Hi Peter,
Thankyou for servicing my X5 today. It was a pleasure to deal with a company that have pride in their business and the time to discuss matters in detail.
I will continue to call on your services in the future for both routine maintenance and advice due to a very poor attitude in the past from the local main dealer.
A big thanks to you and your team for a pleasurable experience.
Gary Clarke 8th July 2008.
It has been 20 years since the launch of the first BMW M5. After three generations, more the 35,000 sales and countless attempts by competitors to emulate its performance and success, the BMW M5 still makes its position as the benchmark. Each successive generation has extended the bounds of both performance and luxury. The last generation M5, the most successful ever, significantly pushed the performance envelope with the first V8 from BMW M, mated to a six-speed transmission.
The all-new fourth generation M5 pushes that envelope even further with the first V10 engine to power a production sedan. The new V10 produces 507 horsepower and 383 lb-ft of torque by European measure. This new engine is mated to a seven-speed SMG transmission. With this new powertrain the M5 offers the best power-to-weight ratio in its class. In the tradition of BMW M, the chassis has been engineered to keep up with the power while the exterior treatment is subtle, yet distinctive.
Read more at BMW Zine
For those of you who are still trying to get your head round a diesel Cayenne it appears Porsche may not stop at sticking an oil-burner in its SUV. According to Autoweek, the new Panamera four-door could be getting a diesel as well, although we are hoping that it will be a bit punchier than the 3.0-litre V6 Audi unit that is heading for the Cayenne.
Audi also do a 326bhp 4.2-litre V8 diesel engine that would be another candidate for the Panamera, which may be more likely than the 240bhp V6. This is not the only news for the new Aston Rapide competitor – Porsche is apparently also considering a Targa version, which would be a standalone Panamera model.
The three-panel Targa roof would be unique to the Panamera and the car would retain all four doors. Autoweek also got a look at production versions of the base and Turbo Panamera and said both cars were equipped with front bumper vents ‘reminiscent of Ford Focus vents.’
Visit PistonHeads for more info
The Porsche 911 stirs emotions in sports car enthusiasts the world over. Timeless emotions that have been experienced by generations since the model series was first launched in 1963. This summer, Porsche is introducing the next generation of the 911: a car that exemplifies the core 911 principles of distinctive design with inner strength.
Acclaimed as one of the best sports cars in the world, Porsche has developed the unique rear-engined concept of the 911 continually over its 45 year evolution so that it remains relevant in changing times. The 911 is the perfect synthesis of sportiness, superior everyday versatility, all-round economy and genuine environmental compatibility. Now, by introducing a wide range of new and truly comprehensive technologies, Porsche has built on the outstanding reputation of the 911 to further optimise the car for today’s driving environment. All-new flat-six power units displacing 3.6 and 3.8-litres featuring Direct Fuel Injection (DFI), and the option of the Porsche Doppelkupplungsgetriebe (PDK) double-clutch transmission, are particular highlights marking a quantum leap in the car’s development.
Original article continues at Car Pages
Porsche’s first-ever diesel production car will be launched in March 2009, it has been reported. The oil-burning Cayenne SUV is expected to borrow an Audi engine and the company is looking to sell around 15,000 units a year.
According to reports however Porsche is not going to be using the powerful 326bhp V8 diesel from the Q7 line-up, instead going for the 240bhp 3.0-litre V6. The decision to create a diesel Porsche is sure to upset the traditionalists but the firm is determined to push ahead with an ever expanding model range.
Porsche is expected to be bringing out a facelifted Boxster in January and so has moved back the diesel unveiling to avoid a clash. The firm is said to have been persuaded to bring out a diesel in response to rising fuel prices and pressure to cut emissions.
Original article from PistonHeads
Having suffered poor service from our local BMW Dealership, PMW were recommended to me by another satisfied customer. I have now used them on several occassions for my Z4 and am absolutely delighted with their attention to detail, honest appraisal and transparent invoicing. Importantly, they have always kept me informed of developments and I cannot praise their operation enough.
Beverley Paget: 04/07/08
