Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
It has just occurred to me that this blog, being concerned as it often is with ‘green motoring’ and general environmental issues connected to road transport, sometimes comes across as a bit of a car-bashing weekly.
Well, this post will be different as for once we are going to have a plain and simple appreciation and acknowledgement of the fact that often cars grant us immense freedom and can positively enrich our lives no end (I’m not talking about being stuck in a rush-hour commute here obviously).
Important as it is to continue to debate the political and economic points on the climate change issues, and indeed to monitor the moves of the hugely powerful motor industry, this week’s blog will take a break from all that in favour of something far more simple - a few thoughts on the positive values of having a car.
Now I have for a long time considered myself someone who has no interest in cars as consumer desirables (I don’t follow new products or fawn over expensive sports models) or as a potential hobby (I can’t sit through more than 2 minutes of Top Gear without being bored or annoyed by the chuckling boys’ antics). However I do own a car, and even occasionaly use it where no suitable public transport option is available - and also recognise how lucky I am to have this freedom of (semi) affordable movement.
In the current climate of intense environmental debates, it’s often pretty easy to forget that having access to a car (not even necessarily owning one) can open up opportunities for great experiences, otherwise unfeasable or inaccessible.
For me personally it was the option to travel on summer holidays with friends in a car - suddenly affordable because we could carry our tents and stoves and therefore bypass expensive accommodation - that made me first appreciate having one. It occurred to me the other day while driving that these fantastic adventures would have been largely impossible were it not for the fact that I had a driving license and car.
This is just one simple example, but the wider point it leads me to consider is that, while reducing our dependence on cars should be a common goal (for both environmental and economic reasons), so too perhaps some environmentalists (including myself) should recognise that if possible some place for the car should still be reserved even in our wildest utopian green visions. Not all areas of the countryside for example will ever be connected by public transport - so how else to continue to explore and enjoy them without the access granted by cars? Something I believe is worth remembering in the coming discussions over emissions and green motoring technologies…
Future Mercedes-Benz luxury class models will offer a new SPLITVIEW technology that will benefit both drivers and front seat passengers.
The technology will first be introduced in the Mercedes-Benz S-Class which is scheduled to hit the market in the summer of next year.
It works by allowing two different images to be shown simultaneously alongside each other, meaning that a driver can view their satellite navigation system, while the front seat passenger is relaxed watching a film on the eight inch screen.
There is no concern that the two images will merge together as a filter masks the display, meaning that images can only be viewed through sitting in a set position and the pixels allow only one image to be witnessed by each car user.
Article continues at Mercedes News
The latest in BMW’s long and successful roadster family has been revealed. The all-new BMW Z4 will go on sale in May 2009 and features a host of innovations never before showcased during BMW’s 75 years of roadster heritage.
The BMW Z4 is the first to come with a two-piece, electro-hydraulically operated Retractable Hard-Top roof that can be raised or lowered in 20 seconds. The new roadster is also the first vehicle to be offered with Adaptive M Suspension. Electronically controlled dampers offer three different configurations and lower the ride height by up to 10mm for a more dynamic drive. By way of comparison, the Sport+ setting of the new car is comparable to the outgoing BMW Z4’s standard ride comfort level.
For full specs and photos visit CarPages
Porsche is proud to present the first official photos of the Porsche Panamera. In its design, profile and silhouette, the unique four-seater stands out clearly as a new member of the Porsche family.
Conceived and designed as a four-door grand touring sports car, the Porsche Panamera combines numerous talents in typical Porsche style: sporting driving dynamics, a generous and versatile interior, and the supreme driving comfort of a Gran Turismo. Joining the 911, Boxster and Cayman sports cars and the four-wheel drive Cayenne, the Porsche Panamera is officially the fourth Porsche model series.
The designers of the Porsche Panamera have succeeded in positioning this unique car as a brand-new and truly different model while nevertheless retaining the looks of a typical Porsche. Through its proportions alone, the Porsche Panamera stands out clearly in its market segment: measuring 1931mm in width and 1418mm in height, the Porsche Panamera is both wider and lower than comparable four-door models. The unmistakable, sleek GT silhouette is created by an overall length of 4970mm and short, sporting overhangs front and rear.
Read more at CarPages
I just thought I would write to let you know how impressed I was with the honesty and level of professionalism I felt when I visited. You carried out valve clearance checks on my BMW E46 M3, I was dreading taking it to a BMW dealership due to their high costs and low standards. Your price and professionalism were great, to top it off my car sounds great.
Dave Clifton (Essex) 12/11/2008
Mayor of London, Boris Johnson, has rather amazingly gotten away with yet another wilfully stubborn and reckless decision last week. This time it’s his repealing of the Western extension to London’s congestion charge zone, which was introduced under previous mayor Ken Livingstone, that has caused shock and incredulity.
The future looks a little like this: charging in the Western zone will cease sometime in 2010, costing TfL somewhere in the region of £55-70m and no doubt contributing to an increase in congestion and, consequently, pollution. So, just to recap, Boris has decided to make London’s public transport body poorer, the city’s air dirtier, its roads more crowded and finally its CO2 emissions greater. Now I don’t live in London myself but nonetheless the issue seems pretty black and white to me. Question is - how on earth has this measure got through?
Ah yes - apparently Boris cites the justification for the move as being that it upholds democratic and economic principles. The problem is that in the current economic climate it’s almost guaranteed that any policy which provides ‘economic relief’ to the struggling public is sure to get by. In short, Boris is a supreme opportunist who knows exactly when to take advantage of the general public’s disorientation and hardship.
Why not also sell off all of London’s buses for fifty quid each, and then pass on a fiver to every resident of London? No more economic downturn! No more credit crunch! Boris is a genius! Well for about 5 minutes anyway, until we realise that we actually have to live with the consequences of such policies for a lot longer than it takes to spend a few extra pounds at the pub.
Boris says people want the congestion charge scrapped. What they actually want is ANYTHING that will decrease the pressure on households trying to make ends meet amidst rising bills and job losses. Instead of coming up with viable ways to improve the stability and prospects of London’s economy, he is shamelessly reducing ‘democracy’ to a convenient buzzword for justifying a foolish and short-sighted policy.
While most of the world wakes up to the intrinsic relationship between environment and economics (i.e. if we ignore the former in order to prioritise the latter, we’re in serious trouble) Boris is seemingly happy to pretend its 1988 and not 2008 for the sake of popularity. If he were serious about actually improving the economy of London then maybe he would consider some effective and long-term policies that are environmentally sustainable and hence will be economically viable next year as well as this month. Sadly this doesn’t seem likely at the moment.
I’m curious what positive measures Boris has in store to alleviate the problem of congestion and pollution in the capital. Judging on his environmental record thus far i’m not expecting much, though i’d love nothing more than for him to turn round and prove me super super wrong. We’ll see…