Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
For many people, inefficient driving (in terms of fuel consumption) is a lifelong habit, born simply from the fact that many motorists have been driving for a lot longer than the few years that ideas about efficient driving have been around, which is fair enough. But a new satnav gadget from Vexia promises to provide a helping hand in altering such habits with the help of a polite reminder…
The idea is pretty simple. Econav monitors acceleration, braking and other such factors relating to general efficiency, and displays the information on its screen (as well as doing the standard satnav job). The company’s estimates put the potential saving at around a 30% drop in fuel consumption, which might seem a bit high compared with the more standard 5-17% estimated elsewhere, but nonetheless the potential to save a significant quantity of petrol is certainly there.
All in all it sounds like a pretty good idea (apart from the obvious paradox of a motoring device which is intended to reduce Carbon outputs etc… rather like 1 step forward and 5 back with every mile, but that is a wider debate which we’ll have to re-visit another time). In addition it seems logical to expect that those most keen to lower emissions and reduce consumption, will in all liklihood already have been hypermiling in their Priuses for some time now (ok so this is an exaggeration, but you see the point).
And so my first impressions went - Econav was a decent idea for reducing emissions and consumption, but still a motoring solution which, though easier to achieve some success (as opposed to advocating the abolition of cars for example), also comes with far lower potential return - i.e. it won’t make any super-significant contribution to saving the planet.
However the next day I found myself in the passenger seat of a relative’s car, only to suddenly become aware of some awful grinding sound coming from under the bonnet. I looked over in panic to see my relative distractedly humming along to the radio in total calm and serenity. Only then did I realise that the sound was actually what happens when one drives a Ford Escort at 55mph in third gear… Suddenly the Econav seemed absolutely mega essential.
And so it is this that I think this will be Econav’s biggest strength - to act as a helpful reminder for those drivers who simply do not pay too much attention to things like gear changes, or anticipating lights changes and all the rest of it (I am related to many such drivers I have now realised). For them Econav could save far more than even the lofty 30% quoted by Vexia, and would be a perfect gift idea for the next available opportunity…
Porsche has unveiled its new 911 GT3, which will be faster, more powerful and more refined than its predecessor. The car will make its world debut at the Geneva show in March and Europe-wide sales will start in May.
The six-cylinder naturally-aspirated power unit develops of 435bhp, up 20 bhp over its predecessor. The extra power is down to a 200cc increase in capacity to 3.8-litres and from the improved gas cycle. Now not only the intake, but for the first time also the exhaust camshafts are adjusted by VarioCam.
Read more at PistonHeads
With the future still offering sufficient room for an exciting new driving experience, BMW has once again defined a brand-new vehicle segment: The BMW Concept 5 Series Gran Turismo is the series-based adaptation of the Progressive Activity Saloon (PAS). Offering a modern and impressive outlook on the extension of the BMW 5 Series by a new, additional concept.
Article continues at BMW news
The car starts selling in 2011. Hidden under heavy black disguise, the new four-door coupé only shows itself through the headlights, rear lights, side mirrors, tyres and the roof. Bits of the tailpipes can be seen sticking out through two rectangular tips on either side - similar to the new E-Class saloon. A front grille shaped like two kidneys could be mistaken for one from another German brand. The CLS was the pioneer of the 2+2-seater four-door coupé when it launched in 2004.
To read more and see the photos visit Evo.co.uk
Got home safely thanks. Engine re-map first class, initially it didn’t feel much different because as usual I was feathering the throttle alot. Once on the motorway though, the torque increase was very evident and the shove from 60 to 80+ phenominal, more like taking off in an aircraft than a car!!
Thanks again to you and your team for a thoroughly professional job well done and appreciated, it certainly makes a pleasant change in this day and age!
Phillip Strauss (Linconshire) 04/02/2009
As a lifelong car enthusiast, having competed in rallies and restored a Lotus Elan Sprint to concours winning standard in the past, I found it impossible to find a garage to maintain my 330d to the level of perfection that I require. Most specialists fall way short and even the main dealers fail to offer the high level of service that would justify their charges.
I was therefore absolutely delighted a few years ago when a BMW forum recommended PMW. Right from my first communication with Peter Mould I knew that here was someone on the same wavelength as me, with a real passion for cars and a desire for perfection. He and his team have looked after my car faultlessly and I know that it is in the best possible condition. Obviously, I have saved a considerable amount of money compared to main dealer charges but to me that is just a bonus. If I had not discovered PMW I would certainly no longer have the 330d and I cannot thank them enough.
Robert Chambers (Essex) 03/02/2009
Forget monster bailouts and tax cuts: the German parliament has devised a far superior policy for helping its domestic auto manufacturers, as well as its citizens and the environment. Everyone wins, and the whole thing costs the taxpayer a good deal less than the huge bailouts that are being employed elsewhere in the world…
The basic premise is simple - if you have an old car (9 years+) then you can trade it in when buying a new one and the government will give you 2,500 euros towards your new purchase. So for example if you have a 12-year-old petrol-hungry banger worth a few hundred euros, and maybe 5,000 euros for a new car; simply trade in the banger and you now have 7,500 to spend on a new (or one-year-old) car. Alternatively, if you can find such a car for 2,500 euros or less, then you simply get a newer, better and more efficient car for free.
Not only will the policy stimulate consumer activity within the sector, encouraging people to buy at a time when few might otherwise, but the move will also go a huge way to converting Germany’s motorists to cleaner, newer and more efficient cars, ultimately also representing a positive step from an environmental perspective. Since many (if not most) of those choosing to take advantage of the offer will buy either a VW, BMW, Skoda, Mercedes or another domestically produced model, then the policy should kickstart domestic industry growth once again.
The ingenouity of the policy is what makes it truly worth our attention. German policy makers are not viewing the problem of an industry sector in trouble as an isolated one to be dealt with in quarantine. Instead they see the situation as an opportunity to re-build something newer and better: to find a solution that tackles not just this single issue, but many others.
Not only is this a sound economic policy for the auto industry, it also represents a clever environmental initiative. Perhaps even more importantly the plan is far more cost effective than simply throwing billions of euros of cheap loans at companies who have previously shown utter incompetence with regard to long-term planning (like some US firms for example).
It’s not just with regard to the auto-industry sector though that we should be taking notice of this plan. Indeed with massive economic relief being required almost across the board in most countries after a near total collapse of many major sectors, the situation effectively represents a chance to rebuild something fundamentally different to the flawed and unsustainable mechanisms that got us into this mess in the first place.
Rather than throwing billions of pounds trying to resuscitate the market as it was before the downturn, we should look to everywhere combine economic revival policies with environmental CO2 reducing ones, all the while trying to guarantee value for the taxpayers’ money. Simply throwing buckets of cash at companies and hoping they’ll do anything other with it than pay their execs more huge bonuses is not only evidence of a total failure to even grasp what kind of solution is required - it is also exactly what Gordon Brown’s government has been doing since this crisis began. Maybe it’s time they looked to Germany or even some of Obama’s recent initiatives from the White house for inspiration instead…