Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
Labour have announced a new scheme to reduce the UK’s motoring carbon footprint - a cash incentive of up to £5,000 for those wishing to trade in an old petrol or diesel vehicle for an electric car. Of course the latter will cost a good deal more than £5k (how much more depends on which of a range of models you choose) - but the cash incentive nonetheless represents a significant improvement in the affordability of such vehicles.
The measure is expected to cost around £250m, and is seen as essential by the government in helping the UK meet its CO2 emissions reduction targets by 2020. (For more background see the Guardian online). As someone who is seriously cosidering taking up the offer I realised that one thing still held me back - it was the perceived state of current electric car technology.
I feel pretty sure that I am not alone in seeing electric cars as something still a bit experimental, and essentially a new technology which has not yet found its optimal parameters of operation (especially with regard to charging and battery design). In short, some degree of standardisation is required if the electric car is to lose its mystical qualities - which is surely an integral step in the success of this scheme.
However the second, equally invaluable, step is to raise awareness once this standardisation is achieved. Motorists need to understand that running such a car will be not only easier but also cheaper, and to get acquainted with this new (and strange for many) technology. Finally the government must convince sceptics that the increased dependence on the national grid for electricity can be negotiated without simply building more coal power plants. It is not good enough to simply (but expensively) move our CO2 emissions from the car exhaust to the coal plant chimney.
In short: plaudits for an initiative that removes (or at least reduces) one major hurdle to mass electric car adoption - the financial cost. However there remain a couple more obstacles to negotiate before I can imagine this scheme really taking off. We’ll keep you posted…
The new BMW 7 Series already sets the benchmark in luxury performance motoring - and now BMW is moving up the standard of maximum exclusivity and supremacy in this supreme class to an even higher level, following a completely new definition. The new BMW 760i and the new BMW 760Li are taking over the top position within BMW’s model portfolio, representing the highest level of motoring refinement in their segment.
The heart and foundation of this exceptional new standard comes from the twelve-cylinder power unit featured in both top models in the BMW 7 Series. Developed as a completely new engine from the ground up, the V12 is a master-piece of modern engine technology. Superior power of 400 kW/544 hp comes at an engine speed of 5,000 rpm, with maximum torque of 750 Newton-metres (553 lb-ft) from just 1,500 rpm.
Full article and photos at Carpages
Editors at TheCarConnection.com are big fans of Porsche styling—and you can see it at its best on the 2009 Porsche Boxster. The overall look is elegant and purposeful.
On the exterior, the 2009 Porsche Boxster is pure Porsche. According to Edmunds reviewers, the “2009 Porsche Boxster sports car comes as either the basic Boxster or the massaged, pricier Boxster S,” though they “are visually similar except for the additional center front grille opening, red brake calipers and dual exhaust outlets on the S.” Motor Trend notes that “in an effort to add masculinity, the new face is dominated by snortier air inlets and headlamps that each get two round beams arranged diagonally like a 917 race car’s to impart a more menacing mien.” Edmunds reports that base and S-model Limited Edition trims are “basically a retro paint theme with orange paint covering the exterior and parts of the interior.” The new Special Edition is offered only in Carrera White with black upholstery, light gray striping, and a gray convertible top. Fewer than 50 Special Editions will be built.
Article continues at The Car Connection online
Four years after the market launch of the W 221 model series, Mercedes Benz is presenting the 2009 Mercedes Benz S-Class. Trailblazing innovations in the areas of comfort and drive engineering combined with state-of-the-art technology for enhanced safety ensure the Mercedes Benz flagship’s position as the brand’s innovator and underscore its pioneering role in the automotive industry as a whole.
Efficient Diesel and Petrol Engines
The range of engines for the 2009 Mercedes Benz S-Class comprises six powerful units: one diesel variant and five petrol engines with six, eight and twelve cylinders. Detailed fine-tuning of these engines has been supplemented with additional fuel economy measures as part of the BlueEFFICIENCY package. These include aerodynamic optimisation, demand-controlled fuel pumps and the fuel-efficient gearshift programme for the standard 7G-TRONIC automatic transmission.
Read more at Carpages
The Guardian has been reporting on developments regarding plans to introduce a Europe-wide system of automobile surveillance based upon the use of transmitter boxes which would be installed in all new cars as early as 2013. It is understood that the UK government will back the proposals (again see the Guardian report for full background) under the proviso that such technology will help to reduce pollution, accidents and improve general safety.
At this stage it seems that much still depends on the quality of the technology - but if adequately refined and perfected, the boxes would transmit a ‘heartbeat’ or pulse into a universal grid every half second or so, meaning that the central network will be able to track exact position and trajectory (and hence possible collisions with other vehicles) among other things. It can warn drivers of speed limit changes, be used to enforce such limits and alert us to hidden dangers such as unexpected congestion (much like many motorway electronic signs do already).
All in all it sounds like a lot of generally positive things could come from it - though of course the trade-off once more is privacy, and it has understandably not gone by unnoticed by rights campaigners. However the reality is that surveillance and tracking systems are already in use (from number plate recognition cameras to speed and traffic light ones) and this represents merely a development on such practices rather than a sudden and entirely new concept.
This is not to say though that the details of this new technology are already decided. Indeed as with all things it seems essential to enter the debate at this early stage so that we can ensure a reasonable compromise between privacy and practicality that satisfies as many and as much as possible. And since major technological hurdles must be first overcome, there is plenty of time to discuss what the finished thing will do and what the boundaries of its use will be.
For example, what of older cars on our roads built before 2013? Since the grid will be blind to such cars is there a danger of more accidents since drivers of newer cars could have a false sense of security in the omnipotence of their technology? Could the system be used to track stolen cars and how would this work? What of situations where some law breaking is necessary for whatever reason (e.g. overspeeding momentarily to avoid a collision on the motorway for example)?
Perhaps most importantly, how will our identities be protected in such a grid - and who would have access to this information in the first place? Will this simply open up yet another area in which our private details are externally stored and therefore vulnerable to theft or misuse? The pricing of the initiative is currently being touted at £36m - but considering the ambitious scale and depth of it I am highly suspicious that this figure represents only the smallest initial step of what could turn out to be a massively expensive scheme. So what will it really cost in its entirety - not just to install but also to maintain?
Like many who are new to this proposed scheme my guard went up immediately at the thought of even more state surveillance and decreased privacy - but upon further consideration it seems that such changes are inevitable in some form or another, so perhaps it makes more sense to try and constructively engage in maximising the positive effects of such (most importantly reducing accidents and road deaths across Europe) - and minimising the negative impact on individual privacy. It probably (hopefully!) is possible but only if we speak up and voice our concerns - please feel free to let me know what you think below.
The new Mercedes Benz M-Class arrived in the showrooms towards the end of last year, having undergone a minor facelift and a few additions to the standard feature list.
Most people who are thinking of buying an Mercedes Benz ML will not fail to be impressed by the sheer size of the car and array of on-board electronics, some of which take some getting used to and time spent with the handbook.
But let’s start with the Mercedes-Benz M-Class’ exterior changes. There is no mistaking that it is a Mercedes, with its larger new grille dominating the front end, above a re-styled front bumper with a new, simulated skid plate or under-guard. The headlight clusters now feature projection beams and at the rear, the taillights have a smoked glass appearance.
Full story and photos continue at Carpages
The BMW Group has been given a ringing endorsement by the UK’s fleet industry for its fuel-saving and emissions-reducing technologies by winning a string of prestigious awards.
The Fleet News Awards 2009 are judged by a panel of industry experts and the key decision makers in the corporate car market chose BMW and MINI vehicles for five of the possible 11 product awards. The MINI range was recognised as ‘Best Residual Value Star’, while the BMW 1 Series and BMW 5 Series were awarded ‘Best Small Premium Car’ and ‘BMW Executive Premium Car’ respectively. The new BMW 7 Series won its first UK award being crowned ‘Best Luxury Car’ and the BMW X5 won ‘Best Large SUV’.
Article continues at BMW news
Porsche is expanding the successful Cayenne range with the Porsche Cayenne GTS Porsche Design Edition 3, which will be limited to just one thousand numbered units worldwide. This new Porsche Cayenne model features styling cues that underline the V8-powered, high-performance personality of this Porsche and it will be available to special customer orders from May 2009.
The clear imprint of the Porsche Design Studio, based in Zell am See, Austria, which is one of the world leaders in industrial and product design, on this new Porsche Cayenne model can be seen in the choice of the paintwork colour, Lava Grey Metallic, chosen to emphasise the sporting stance of the car. This is underlined further by design stripes along the side and on the bonnet and 21-inch diameter SportPlus alloy wheels that are also colour co-ordinated to match the special exterior colour.
Read more at Carpages