Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
Again, thank you to you and your staff for sorting out our A/C problem this afternoon. As always I thought we would sort out a date to book it in, but your prompt service and attention solved the problem whilst I waited.
Both Kim and I would like to say “in this day and age, it is very rare that the service and professionalism that we recieve from PMW is kept to such a high standard.” The extra effort you put into your business deserves success and I am posative you are on this road.
As you know we would not hesitate to recommend you to famiy and friends.
Ian & Kim Ponsford (Essex).
News came last week that the government’s scrappage scheme had thus far succeeded in shifting over 50,000 new vehicles in the UK. No doubt in times of downturn this is proving to be great news for car companies which would otherwise be posting far worse figures for recent months were it not for such a scheme.
Car dealerships also are enjoying a fresh boost in business where they might easily instead have been facing closure in many cases. It seems clear therefore that the auto sector is benefitting massively from the £300m scheme. But what of the much touted environmental benefits?
The first (and rather obvious) thing to mention is that we have not actually reduced the number of cars on UK roads through all this. The scheme offers only a 1 for 1 (old for new) option. So the only environmental benefits that we could hope to see will be coming from the increased level of fuel efficiency offered by the new replacements, as opposed to the very fuel-hungry old bangers that we drove before.
However all of these new cars cost a great deal (environmentally speaking) to produce. Moreover not all people taking up the gov’t’s offer are going for small and efficient replacements - the scheme extends also to bigger cars, so we are seeing many people who would otherwise not upgrade (in terms of engine size) now finding themselves financially empowered to do so - and taking up the option. Of course, many more are downsizing (petrol is again above the £1/l mark) - but we should not kid ourselves that it does not go both ways.
Ultimately the scheme is all well and good from an industry sector perspective. However the environmental benefits should not be used as an overstated excuse, when in reality £300m could have been far better spent if we really wanted to reduce CO2 emissions first and foremost.
Why, oh why, for example was there no option to simply trade in our old bangers in return for some kind of 15-year free public transport pass or something similar? I don’t doubt such a thing could have been arranged - and i for one would for sure have taken up that offer without any hesitation. Then we might really have been able to talk about environmental benefits - as it is we are instead touting the most miniscule (and not to mention cost-ineffective) reduction in CO2 emissions as some fantastic global-warming averting life-saver. This is most certainly isn’t…
International Engine of the Year Award 2009: BMW Group Continues Story of Success in the World’s Most Significant Engine Contest.
Scoring outstanding wins in the three categories of the International Engine of the Year Award, the BMW Group once again highlights its top position this year as a manufacturer of particularly powerful and, at the same time, efficient engines. In the world’s most significant engine contest, the V8 power unit featured in the BMW M3, the straight-six with Twin Turbo Technology to be admired, among other models, in the BMW 3 Series, the BMW 1 Series and the BMW X6, as well as the four-cylinder twin-scroll turbocharged engine in the MINI Cooper S, have all scored triumphant victories in their respective classes. The Awards were presented on 17 June 2009 at the Engine Expo in Stuttgart.
Read more at BMW news
BMW Group’s EfficientDynamics programme gives customers outstanding fuel economy and low emissions without giving up driving enjoyment. This was recognised again this year at the What Car Green Car Awards 2009. The BMW 318d took the honours in the Executive Car category.
The BMW 318d Saloon is BMW’s most fuel efficient and least polluting 3 Series ever. A BMW 318d Saloon records a combined consumption figure of 60.1mpg and CO2 emissions of 123g/km, while at the same time is capable of a zero to 62mph time of 9.3 seconds. It was the blend of these impressive performance figures that assured the parsimonious 3 Series model with top green honours.
Article continues, with photos, at Carpages
The new Mercedes-Benz Driving Academy is set to revolutionise the way British teenagers learn to drive, with the aim of encouraging safer driving on Britain’s roads. With young drivers amongst the most vulnerable on the roads (nearly 1 in 3 car drivers who die or are seriously injured are under the age of 252), the Mercedes-Benz Driving Academy promises to coach its students to become good drivers, not to just pass the test.
Launching at Mercedes-Benz World in June, the Mercedes-Benz Driving Academy offers three main modules: Pre-road module (age 12 – 16yrs), Provisional Licence module (age 17+yrs) and Post-test module (for those who have already passed their test). With the handling circuits at Mercedes-Benz World, in Weybridge, Surrey, students as young as 12yrs can enrol in the Academy and start mastering driving skills in a safe environment off the public roads, under the expert tuition of certified personal coaches. This allows them to get familiar with the car, gain confidence and focus on controlling the car before they have to deal with traffic situations out on the public roads. Concentrating on one thing at a time in a stress free environment eventually leads to more effective learning and better driving habits.
Read more at Easier.com
Thanks for sorting out the MOT for my 5 series today while I waited. It was really helpful that you were able to turn the car around so quickly. And an especial thank you as well for seeing me “off the street” to check out the battery warning message later in the day.
This was just the latest evidence of the really great levels of service that you always provide. In my 40 plus years of driving I can certainly say that I have never encountered such a high degree of customer focus from a garage. Not only is the service always first class, but the staff are friendly, helpful and efficient.
Well done, all of you. How often can it be said to a garage that it will be a pleasure to see you again in due course!!
Roy Mason; Essex
I wanted to thank PMW for the professional way in which your firm recently undertook the swirl flap modification on my 525d in your immaculate premises. Despite having to drive some 250 miles from the North West, the swift turnaround, reasonable cost and reassurance gained, made the journey well worthwhile.
Rob Turner: Bolton.
I don’t want to speak too soon but I’m extremely hopeful.
It was a pleasure to meet Peter on Saturday, he was very clear and obviously knew what he was doing.
He took some filthy bits off and put lovely clean ones on! Cleaned out the intercooler and changed the oil/air seperator etc (also did the swirl flap modification), Peter said I would know within the next week if this had cured my oil consuption issue, and if not that the turbo would then be the suspect?
She’s going like a dream at the moment, and I am now a firm customer of PMW. I was surprised by just how much extra care BMW’s need and how few regular garages (and BMW owners) sem to know of this. Needless to say all things are crossed that I won’t be visiting until the service light tells me to! Every and anyone I know who has a BMW will know of PMW. Will keep you posted of “Belinda’s” outcome and many thanks for your help!
Sophie Walters; London
PMW’s very own DIY solution to a problem faced by owners of 2001-2005 diesel BMWs has recently been featured in Total BMW magazine in the May issue. PMW founder, Peter Mould, came up with the solution to what was a common problem for many BMW drivers, and continues to be a godsend for owners of cars manufactured during this period (BMW has since rectified the issue on newer models).
The problem is with the inlet manifolds on BMW’s common rail diesel engines from this period - and often resulted in broken parts causing a total engine failure in just out-of-warranty cars. While BMW will often listen to such instances with an understanding ear - and maybe even offer some sort of help - it seemed to make sense to try and avoid the problem entirely if possible. Hence Peter Mould’s handy (and cheap) solution: basically to remove the flaps, and replace them with billet aluminium blanking plugs designed by PMW.
The only negative consequences of such a move is to slightly increase the fuel consumption of the car while it is idling - with the trade-off being total insurance against the types of engine failure experienced by some BMW drivers.
The custom made kit for carrying out this modification is available for £14+VAT from PMW, and easy instructions can be found in this pdf file. Alternatively if you would like a specialist to carry out the quick procedure - or indeed if you are unsure about whether your car is at risk from such a failure, don’t hesitate to contact us on the numbers listed above.
Mercedes Benz is launching the SLK 2LOOK Edition just in time for summer. The striking special edition enhances the already stunning Mercedes Benz SLK Roadster with unique colour options inside and out, while increased standard equipment ensures driver and passenger alike have everything they could need for perfect drop-top driving this summer.
With only 150 cars available, the Mercedes Benz SLK 2LOOK offers exclusivity and is available in Calcite White or Black paint. For those who want to shimmer in the sun, Obsidian Black Metallic paint is available as an option, while designo Mystic White paint is available as a special order. Imposing 18″ 5-twin spoke alloy wheels are standard on the special edition and there is a choice of two finishes, Titanium Silver or Chrome Shadow. The model is further differentiated by the black surrounds on the headlamps and the 2LOOK Edition badge on the wings.
Article continues with photos at Carpages