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Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
A report published today has called on ministers to introduce average speed cameras on all of the UK’s motorways in a bid to save around 1.4 million tonnes of CO2 annually. Despite the clear environmental incentive to support the measure however, many drivers are highly opposed to the move - no surprise since it is estimated that around 52% regularly break the 70mph speed limit.
The problem in a way is that the technology is currently too good, strange as the concept seems - for today’s cars and roads are far different from those of the time when the speed limit was introduced. Put simply, it is far too easy (and often safe) to exceed the national speed limit.
And this is the reason so many people are incensed by the suggestion (see for example the range of angry comments left on the Telegraph website in response to an article on the subject), but what is also puzzling is that often the same people who regard this as an infringement of civil liberties, consider breaking the speed limit as a fundamental human right…
What should be remembered here is that the issue is one of reducing CO2 emissions - and there can be no doubt that the measure would represent a great way to do do this. If it means that we must concentrate more while driving, then so be it - after all if you struggle to maintain a consistent speed while driving due to the difficulty in checking the speedometer then maybe you shouldn’t be driving on a motorway at 90mph…
What is certain is that this question will continue to be a massively controversial one over coming months, as whichever government comes out of the general election struggles to meet the challenges of reducing carbon emissions. The reality is that driving excessively fast on motorways, be it for pleasure or business, is simply no longer a responsible option if we take seriously the need to reduce our environmental pollution. I’m sure if we stop and think about it for a bit, it’s surely not too much of a quality of life issue if we go just that little bit slower - plus it’ll do wonders for our wallets…
Dejan Levi
climate change, Dejan Levi, green motoring, Motorway speed cameras, national speed limit
With class-leading load capacity, enhanced practicality, greater fuel efficiency and low emissions from just 150 g/km the new Mercedes Benz E-Class Estate, on sale from 21st January 2010, has set a new benchmark for the premium estate sector.
New innovations are designed to make life easy - even from across a busy car park. The Easy-Pack electronic tailgate can be activated at the press of a button on the key, opening the tailgate and automatically raising the load compartment cover making up to 695 litres available [with the rear seats in place. The rear seats can be folded down using just one finger thanks to the innovative Easy-Pack Quickfold system opening the cavernous load capacity up to a maximum of 1,950 litres. In addition to this a further 112 litres of load space can be found in the Easy-Pack folding load compartment under the load space floor.
Read more over at Carpages online
The new BMW X1 has been awarded the maximum 5-star safety rating in the latest Euro NCAP crash test results. The BMW X1’s safety ratings - with scores of 87 per cent for adult occupant protection, 86 per cent for child protection, 71 per cent for safety assist equipment and 63 per cent for pedestrian protection - place it as one of the safest cars in its class. It obtained by far the highest pedestrian safety rating, of the 12 cars recently tested.
All BMW X1s come as standard with a comprehensive safety package developed specifically for X models. It comprises many different elements including front, side and curtain airbags, front and rear anti-roll bars, deformation zones with door reinforcements and Dynamic Stability Control as well ISOFIX points for installing children’s seats at the rear. The restraints are controlled centrally and are triggered electronically to provide the most effective protection, taking into account the type and intensity of the impact.
Head over to Carpages to get the full article, including photos
Yes, it costs a steep 279,000 euros (before taxes) and no, you can’t drive it on the road. But the Porsche 911 GT3 R is, we reckon, 100 per cent gorgeous.
We all feasted our eyes on the new racer at the Autosport/PistonHeads show yesterday, so we thought that today we would spread the joy via POTW.
Head over to Pistonheads to check out their nice glossy pics for yourselves…
UK drivers are continuing to respond to the need to reduce the CO2 emissions and petrol costs of their vehicles by taking up the government scrappage scheme offer to purchase smaller and more efficient models, judging by new stats from the Society of Motor Manufacturers. Though the scheme will expire in the next few weeks, it seems the combined need to reduce emissions and fuel running costs is sending drivers in the right direction with regard to their choice of car model.
With car manufacturers also now bound by EU legislation to reduce the average emissions of their product ranges in the next couple of years it seems that it’s only getting easier to choose and run a cheaper and greener vehicle. Toyota and Fiat for example have already met the 2012 emissions reduction targets well ahead of schedule, so it seems that with each passing month there are more efficient models on offer for drivers.
For those wishing to learn more about all the options out there, one good place to start is Clean Green Cars - a great blog providing all the info, advice and resources you might need to make sensible motoring decisions regarding emissions and fuel costs (those interested in BMW will note that the company takes top spot in terms of the most efficient model available for certain categories of vehicle). I expect we will only see more and more such info as the automobile market changes to offer more choice with regard to such vehicles.
Observing all this is interesting in terms of seeing how rapidly the automobile industry has u-turned over the past decade (albeit with the influx of some massive subsidies and incentives, plus some appalling financial figures in the cases of some companies). It seems a long time ago that Hummers were all the rage… Nonetheless it is refreshing to see companies across the board putting at least some emphasis on efficiency and sensible fuel consumption - even if some of this is just marketing hype. As always the consumer will have to separate the hot air from the real thing, but at least it seems that this is now easier and more affordable than ever before.
Dejan Levi
Clean Green Cars, CO2 emissions, Dejan Levi, Fiat, green motoring, Scrappage scheme, Toyota
Ready for another review? This time, Edmunds InsideLine test drives and reviews the 2011 BMW 535i. Before we let you jump into the review, allow us to share their last paragraph with you:
“When we first saw the 2011 BMW 5 Series, the Munich executives told us that the base price of the 2011 BMW 535i would stay the same as the 2010 BMW 5 Series, which has a base price of $51,250.
Well, maybe it was the intoxicating Portuguese sea air, but these same execs have just told us that the decision has been made to price this new and improved 5 Series below the outgoing model. Are we looking at a possible $49,999.99 base price for the 2011 BMW 535i? Wait and see.”
If this indeed turns out to be truth, then BMW has a winner in their hands.
Read the full story and see some lovely photos over at BMW blog online
Stuttgart, received the coveted “Auto Trophy” award yesterday from the leading German car magazine Auto Zeitung – the Porsche Panamera in the luxury segment and the Porsche 911 Carrera in the sports car segment.
Having only entered the market in September 2009, the Panamera has immediately moved up right to the top of the winners’ podium, just as the 911
Carrera is now defending its top position in the sports car segment for the 16th time.
Full story with photos over at PR-inside online
It’s a Mercedes-Benz tradition to use letter and number combinations for car names. But somewhere along the line there came to be too many models starting with the letter “C.”
So, the Mercedes CLK coupe disappears for 2010 and is now the refined and comfortable E-Class Coupe, with new styling and features that tie it to the long-popular Mercedes E-Class sedans. Evidently, there’s no problem with expanding the number of cars using the letter “E.”
With the same V-6 and V-8 engines that are in the E-Class sedans, the E-Class coupes are pretty looking models with a roomier back seat - sculpted for just two people - and more trunk space than you’d expect.
Full article continues over at Kansas City Star online
Having been to 2 different garages and spent £500 trying to fix a niggleing turbo fault on my 535d, I dropped it off at PMW with the fault remaining.
The diagnosis was quick (new turbo - ouch), and a couple of days later the car was fixed and back with me. I’m over the moon with it. I also had a remap, and it now goes like a train.
The impressive part was the diagnosis, they are experienced guys who know what to do. You wont waste time a money going down the wrong route.
Recommended.
Luke.
