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Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
With the goverment’s scrappage scheme due to finish by the end of March (or as is even more likely - sometime slightly before, if the maximum number of orders is reached), it it inevitable that pretty soon the car industry will have to revert back to the much higher pre-scrappage prices that were being charged prior to the scheme.
Though one or two companies (such as Toyota and Vauxhall) will continue to offer some sort of scrappage offer of their own afterwards, the majority of the 37 participating manufacturers will be reverting to their standard pricing - which begs the question, just what kind of sales figures can be expected for the spring quarter, and then into the summer, as consumers are suddenly faced with far higher (and more prohibitive) prices?
Certain companies in particular have enjoyed massive success with the scheme - Ford and Hyandai being the two frontrunners, and indeed on the whole it has been massively successful as a way of keeping people buying new cars, safeguarding at least some manufacturing jobs and marginally reducing CO2 emissions by encouraging the use of smaller (and more efficient) cars.
However, there was always the risk that the scheme would create a slightly problematic period of market transition once it ended (which nonetheless was preferable for everyone when compared with immediate and much more drastic consequences to the market faced with crumbling demand a year ago) - and it will be interesting to see how manufacturers, and consumers, react to these changes.
I expect the used car market will once more see a surge in demand (after the slight drop off seen as a result of the scrappage offer), but beyond that it remains a tough call to judge what the manufacturers are likely to do, especially if demand for new cars curtails significantly over coming months. As always, we’ll keep you posted.
Dejan Levi
Dejan Levi, Ford, Hyandai, Scrappage scheme, Toyota, Vauxhall
Just two months ago, BMW Motorsport softly announced a new model due out in the second quarter of 2010: BMW Z4 GT3. Based on the current generation E89, the Z4 GT3 is powered by the 4.0 liter V8 engine found in the current M3 producing approximately 480 bhp. The engine is controlled by the modern ECU 408, while the Power400 control unit is responsible for operating all actuators. The transmission takes place via a sequential, six-speed gearbox.
The BMW Z4 GT3 has an estimated price of 298,000 euros ($427,000 at the current rate exchange).
Click over to BMW blog for the full story, including lovely photos
Porsche has revealed two new entry-level Porsche Panameras, both fitted with an all-new V6 powerplant.
Labelled simply Panamera and Panamera 4 (no prizes for guessing which one comes with four-wheel drive), the two new entries into Porsche’s super-saloon range will be in showrooms from May, although UK customers won’t be able to get their hands on the cars until June.
Read the full story over at Pistonheads online
Affalterbach – Sensational appearance, unique performance data, with light-weight design throughout and total exclusivity - that`s the new Mercedes-Benz SL 65 AMG Black Series. This high-performance coupé is a motorsport engineering thoroughbred, opening up new drive dynamic vistas to sports car enthusiasts. The AMG 6.0 litre V12 biturbo engine, with a maximum output of 670 hp and 1000 Nm of torque, guarantees super sports car level performance. The powerful two-seater was developed in the AMG PERFORMANCE STUDIO and represents the continuation of the highly successful Black Series strategy pursued by AMG, the Mercedes-Benz Cars Performance brand.
Broad, muscular and ready to pounce - that`s the new Mercedes-Benz SL 65 AMG Black Series. Even when stationary, the coupé`ssuperlative dynamism can arouse great passions. The strikingly broad mudguards, the retractable rear spoiler and the rear apron with diffuser fins point unmistakably to its motorsport origins, part of the Mercedes-AMG corporate philosophy for more than 40 years. One glance at the new SL 65 AMG Black Series and you are reminded of the successful AMG racing sports cars like the present DTM C-Class or the 1997 CLK-GTR from the FIA-GT series.
Read more over at Compucars
The Daily Telegraph has teamed up with Honest John’s car market info website to conduct a poll for the upcoming Golden Garages awards, which will see a series of awards given out to the UK’s leading garages, as well as the compilation of a database of all the most reliable and professional garages across the country - offering customers assurance and confidence in finding the right garage for them.
The awards are approved by the Society of Motor Manufacturers and Traders (SMMT) and the Department for Transport, with voting now open and closing on March 8th. If you wish to vote you can do so quickly and simply at:
http://www.goldengarages.co.uk/
After voting closes, shortlists for each region of the UK will be announced, before a final winner is picked in a second round of voting during March. Why not join in the voting (there are even prizes to be won by both voters and garages)? We’ll keep you posted on the outcome 
Dejan Levi
Dejan Levi, Golden Garages awards, Honest John's, PMW ltd, SMMT
Last week, courtesy of BMW North America, yours truly had a chance to spend some much needed time with the all new 2011 BMW 5 Series. The new sporty sedan made its debut last month during the international media launch held in Lisbon, Portugal.
The first 5 Series models will arrive at U.S. dealerships in June and for now, BMW customers will have the option to choose between the 535i 3.0 liter Twin-Scroll powered model or the high-end unit, 550i, powered by the 4.4 liter Twin-Turbo engine seen in the GT models or the new 7 Series.
The 2011 535i model we’ve seen last week was actually a demo unit used by BMW to train their staff, from client advisors to mechanics. The exterior of the car wasn’t in top shape, so we decided this time to skip the much craved photos, but we promise we’ll make it up to you in the near future.
When the new Mercedes Benz E-Class arrived in showrooms in mid June of last year (2009), it was regarded in some circles as Mercedes Benz returning to its roots.
Well not quite back to the very beginning but the new car certainly has a hint of nostalgia for things past. This is especially noticeable on the dashboard where the almost regimented lines could look old fashioned, if it wasn’t for the modern switchgear and crisp digital graphics.
But where are its roots? Well, the new Mercedes Benz E-Class has been inspired by the Ponton. This was a car built in 1953 and one that lays claim to being the first car to be ‘spy photographed’, while it was being tested a year earlier.
Full story continues over at CarPages
Porsche plays the heritage card with a pair of dribble-inducing TV ads
Porsche’s latest US TV ad for its new Panamera is quite a sight, featuring 50 models from its undoubtedly glorious past. The idea is to prove to doubters that the new super-saloon is indeed a thoroughbred Porsche - and you’ve got to say that the result is effective.
Head over to Pistonheads for the full story and the video itself
Peter,
Just felt that I would like to comment on the experiences that I’ve had over the past year with your company. Firstly, I have to say that it’s really refreshing to meet someone in business that I feel is honest, genuine and fair.
Over the past 25 years or so of owning a car I have used many garages for MOT’s and repairs; in all this time, I have never been fully happy with the experience of dealing with them. Finally I have found in you, a business where the standard of work is exemplary and that I feel comfortable dealing with. Every time I have brought my car in, the front office team have truly taken time to listen to me and understand what I am looking for. They have always spent time with me explaining what they feel is the best solution and have delivered on their promise on time and within the estimate.
A huge thank you to you and the team there at PMW.
I have no hesitation in recommending any one to use your services.
Kind Regards
Andy Sleet
Dear Sir,
I have now fitted the replacement swirl flap blanks that I purchased from you on the 3rd December, I found the job very easy and a pleasure (if working on your own can be called that!) The parts fitted perfectly and the engine runs great, I also changed the engine breather as you suggested along with the air filter.
I would have no hesitation in recommending the blanking plates and your service; in fact one of my friends also has a 730d so I suspect you will get a call from him soon? It is a shame I live a bit too far from you to come for regular maintenance.
As agreed I have enclosed the six small blanking plates that I did not require for credit against my account.
Sincerely yours,
Steve Winter
