Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
If you want to drive a car that will turn heads, then you have to be ready to dress to impress. Not yourself, the car. This is exactly what BMW’s design team, lead by Chris Bangle, has achieved with BMW’s GINA roadster. This concept car ventures further than many petrol head’s imagination will ever go, so we might safely say that it will never see serial production. But we are sure that it will be very popular with car magazine editors.
The fabric that is used is water resistant and translucent, polyurethane coated Spandex. Spandex is well known for its durability and resistance to stretching even if exposed to either low or high temperatures. Actually, Spandex is used in a clothing industry under the different name, known as Lycra. So, most people who are interested in outdoor sports will know about it.
In the features department, GINA’s skin offers some surprises. It is not simply a roadster that is covered by fabric, it is a car that can change shape as well, James Bond style. Although not yet on a level of the Transformers, but more in kind of semi-practical way. For example, fabric and frames around headlights form the shapes similar to eyelids. So when you turn the headlights on, hidden electrical and hydro-electrical actuators get into action until those ‘eyelids’ open. Another feature is, that depending on the speed, you can raise a rear wing, to get a more speed hungry look.
As well, doors are shaped like scissors and they literally roll up, as you open them. And fittingly enough, if you are possibly looking for any indicators or brake lights, they are only available in a hide-and-seek mode. That is to say, they are hidden under the fabric, which is translucent enough. Whatever was the design brief, but it looks very cool.
The times when you had to depend on a few old cassette tapes to add to that feeling of freedom that fast driving gives you, had long gone. Now, your BMW is fully compatible with a panoply of indoor and outdoor portable entertainment systems, like iPod, iPhone, MP3 player and USB sticks. With a flick of few switches, you can choose amongst thousands of your favorite songs. The main advantage of this system is that they have a very similar user interfaces it is really easy to transfer from one device to another.
Actually BMW is actively working on evolving the iDrive into ConnectedDrive technology, which is a type of a networked car intelligently integrated into the services available in the outside world, like GPS and Internet. What this means in relationship to iPhone and Ipad, is that one will be able to not just listen to the preselected music from these devices, but he will be able to download and exchange the software applications between the car and his mobile devices. Also, according to BMW’s US Technology Offices senior engineer Robert Passaro, we will not need to wait longer than 2011 to see these goodies in action. System is going to be completely upgradeable, so users will have a complete access to the latest features and applications.
Having read a letter in ‘Straight Six’ (the bmw car club magazine) on the swirlflap disaster waiting to happen I got straight onto the internet and read the article on the PMW website – minutes later I had compared options for the cost of new blanking plugs and decided to go with PMW which were cheaper ( and anyway looked like they would be happy to provide technical advice). The following weekend I attacked the job which although straightforward was not just a matter of removing 16 bolts and a cross member (as the article suggested) and turned out to be a bit more complex. At the point I realised this a quick phone call to PMW and some words of expert advice from Peter Mould himself gave me the confidence and knowledge to complete the job.I just wish I lived near Chelmsford so I could take my car in there!
We are pleased to announce to our regular customers that we now have EcoTune software platform in our workshop. This ECU diagnostic and tuning solution enables us to bring your car to the new performance level, without compromising your car insurance or manufacturer’s warranty.
The way EcoTune works, every customer can choose his own optimized tuning, either for performance, economy or environmentally friendly basis. From our experience, it seems that everybody wants performance on the pedal first and then some economy second. We can certainly deliver most of our customer’s requests. The only caveat is that software can, nowadays, push hardware beyond its limits. This means, that in some cases, when customers want the highest possible performance, we would need to advise them to first get appropriate hardware updates. Otherwise, longevity of the vehicle can be seriously jeopardized.
Will EcoTune affect my motor insurance policy? To really give a proper answer to this question one would need to look into each case separately. But, in general this upgrade will enable safer overtaking and cleaner emissions. A good thing to know is that EcoTune is completely transparent to even main dealers and one could certainly say that insurance companies in the current economical climate will be hard pushed to refuse any applicant who implemented this modification. We certainly advise you to be completely open with your car insurance provider and provide them with all the information regarding EcoTune. At this point it needs to be said that large numbers of Local Councils and logistics companies are using vehicles with EcoTune.
Currently, we only can do EcoTune performance tuning on the vehicles that are brought in to our Chelmsford workshop, but in a future we plan to provide a mobile service at either your home or workplace.This type of work might take a few hours at most, as each car is different. Some cars can be accessed through diagnostic port, some need interaction with vehicle’s computer and others would even require replacing the chip inside ECU.