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Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
FREE car collection and delivery, just phone us on 01245 496 739 to arrange.
Peter Mould Workshop (PMW) LTD was first established as a BMW and Mercedes-Benz specialist in year 2000 by Managing Director Peter Mould.
Peter initially attended a full-time college course at Colchester Institute to gain a City & Guilds 390 ‘Technicians Diploma’. Immediately after qualifying Peter landed a job at the local BMW main dealer as an apprentice technician. The apprenticeship lasted three long years, upon completion Peter passed his BMW Technical assessment and qualified as a BMW Technician.
Peter continued to work for the BMW main dealer for four years until he saw an opportunity to broaden his knowledge at the local Mercedes-Benz franchise with whom he had already established a good relationship. The job at Mercedes-Benz went very well, however Peter realized that his main passion lay with the BMW product. He returned to the BMW main dealer network as a Technician for two years before finally conceding that he must become his own boss in order to gain full job and customer satisfaction. In the early days it was a ‘one man band’, the business however has continued to grow considerably since then.
Initially the workshop space was a mere 850sq/ft, now the business occupies two industrial units totaling 4000sq/ft of floor space. PMW now has five service lifts, one MOT and computer 4 wheel alignment lifting platform, tire fitting bay and employs nine members of staff. We have full dealer specification diagnostic equipment supplied by Autologic for BMW and Mercedes-Benz vehicles, Smart and Bosch KTS651 diagnosis machine for all other leading makes of vehicle and a Hunter DSP600 ’state of the art’ computer 4 wheel alignment computer to enable us to do a professional, competent job for very reasonable money.
Our staff are fully qualified and attend regular training courses to enable us to keep up to date with the ever moving technology employed in today’s vehicles. Our technicians have attained the ATA accreditation standard, this is an industry recognition as to the competence of an individual. ATA registered Technicians sign and are bound by a special code of conduct. More information can be found at www.automotivetechnician.org.uk/
PMW LTD are Essex’s leading independent BMW, BMW Mini,Mercedes-Benz & Porsche specialists, servicing and repairing all BMW, Mercedes-Benz & Porsche models to surpass manufacturer’s specifications at a fraction of main dealer costs without compromise.
We have BMW, BMW Mini, Mercedes-Benz, Porsche & Ferrari factory trained Technicians with over 80 years combined experience working at main dealers across Essex. We specialize in servicing, repair, diagnostics, 4-wheel computerized alignment, tire supply/fitting, air-conditioning and MOT testing. With technical backup we will ensure that your car is serviced to surpass manufacturer’s specifications, using only manufacturer-recommended parts and lubricants (with prior consent we may use OE specification parts where necessary). We are based at the Rivermead Industrial Estate, Chelmsford, Essex.
Our friendly on-site staff are can be found there throughout the week, and are more than happy to answer any questions you might have. Alternatively, why not use the ‘Contact Us’ form on this site and we’ll get back to you by phone or e-mail.
