Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
BMW is to offer a special edition of its popular BMW X5 to mark the range’s 10-year production milestone.
The BMW xDrive35d 10-Year Edition comes as standard in Sophisto Grey metallic paint with unique 20-inch Y-spoke light alloy wheels, Matt Aluminium exterior trim, Matt Aluminium roof rails, Panoramic glass sunroof and Comfort Access. Inside, and Comfort seats, Anthracite headlining, Carrara Shades Nappa leather upholstery and BMW Individual Piano Black trim are just some of the product highlights. ‘10-Year’ plaques are fitted to the front doors, front door sill plates and on the dashboard to underscore the merit of the vehicle.
Article continues over at Carpages
International Engine of the Year Award 2009: BMW Group Continues Story of Success in the World’s Most Significant Engine Contest.
Scoring outstanding wins in the three categories of the International Engine of the Year Award, the BMW Group once again highlights its top position this year as a manufacturer of particularly powerful and, at the same time, efficient engines. In the world’s most significant engine contest, the V8 power unit featured in the BMW M3, the straight-six with Twin Turbo Technology to be admired, among other models, in the BMW 3 Series, the BMW 1 Series and the BMW X6, as well as the four-cylinder twin-scroll turbocharged engine in the MINI Cooper S, have all scored triumphant victories in their respective classes. The Awards were presented on 17 June 2009 at the Engine Expo in Stuttgart.
Read more at BMW news
BMW Group’s EfficientDynamics programme gives customers outstanding fuel economy and low emissions without giving up driving enjoyment. This was recognised again this year at the What Car Green Car Awards 2009. The BMW 318d took the honours in the Executive Car category.
The BMW 318d Saloon is BMW’s most fuel efficient and least polluting 3 Series ever. A BMW 318d Saloon records a combined consumption figure of 60.1mpg and CO2 emissions of 123g/km, while at the same time is capable of a zero to 62mph time of 9.3 seconds. It was the blend of these impressive performance figures that assured the parsimonious 3 Series model with top green honours.
Article continues, with photos, at Carpages
The BMW 3 Series has been named Best Fleet Car 2009 in the annual Fleet World Honours. BMW’s biggest selling model range eclipsed stiff competition from the likes of Audi and Mercedes to scoop top honours.
The Fleet World Honours are presented annually to those motor manufacturers, service companies and individuals who have, in the opinion of the judges, achieved the highest possible level of excellence in their sector. The judging panel consists of journalists and industry experts who use residual value, maintenance cost, reliability and market value data from a variety of independent sources to determine the winners.
George Emmerson, chairman of the judges, said: “The BMW 3 Series was a unanimous choice for Best Fleet Car. Many fleet drivers will see the BMW badge as reason enough to request a 3 Series, but fleet managers will also be aware that running costs and specifications are as good and often better than many of its competitors.”
Article continues at Carpages
BMW’s biggest selling model range, the 3 Series, has been voted the most reliable car in a survey of Britain’s vehicle leasing companies. The poll, which covered the reliability history of nearly 900,000 vehicles in 2008, also revealed that BMW was the most reliable manufacturer overall.
In an historic win over the Japanese car manufacturers who traditionally dominate in reliability surveys, BMW topped the charts in this year’s annual FN50 reliability survey. The BMW 3 Series was the most rated model for reliability, with the MINI hatch and BMW 1 Series also making the top ten, sitting fifth and seventh most reliable respectively.
The survey compiled by Fleet News looked at multi-marque leasing companies. 881,000 cars were assessed according to the number of breakdowns per 100 of each type of model on each leasing company’s fleet. Points were then awarded according to the number of times that brands or particular models appeared in the tables supplied by the leasing firms and also for the position in which they were placed.
Read more at Easier.com
It’s the car that’s created a new niche in the market: an opinion-splitting mix of coupé and SUV the likes of which we’ve never seen before. Or so BMW would like you to think. If BMW’s marketing men are to be believed, the X6 is in a class of its own – and when it comes to the styling, that’s certainly true. It resembles a pumped-up X5 complete with a dramatically sloping roofline, and so is hardly lacking in road presence.
At the front, the X6 has a similar face to the X5. And the familiar feel continues inside, with the same dashboard layout. It’s logically arranged and flawlessly put together, and features superb materials. The driving position is perfect and space up front is generous, although the same cannot be said of the rear. Despite its size, the X6 is a strict four-seater – and passengers over six feet tall will struggle for headroom, due to that sloping roofline.
Boot capacity is a healthy 570 litres with the seats in place and 1,450 litres folded flat. And although the area is a little shallow, the hatchback tail makes loading much easier.
Under the skin, the X6 shares a lot mechanically with the X5, but adds BMW’s clever Dynamic Performance Control (DPC) package. This enhances the traction and stability served up by the xDrive 4×4 system by splitting torque not only between the front and rear axles, but also the left and right-hand wheels.
Adding to the fun is the 286bhp 3.0-litre twin-turbodiesel powerplant, which features under the bonnet of the X6 35d driven here. The engine is mated to a six-speed automatic transmission as standard, and provides outstanding performance, thanks to its torque figure of 580Nm.
The benchmark 0-60mph sprint is dispatched in only 6.9 seconds, yet the big X6 is also economical, returning 34mpg on the combined cycle. The oil-burner is refined as well, offering a hushed note at all times.
Other power choices in the range include a 3.0-litre diesel with a single turbo in the 30d. This delivers 235bhp and arrives later this summer. There are two twin-turbo petrol models: a 306bhp 3.0-litre and a 407bhp 4.4-litre V8 for the flagship 44i.
original article here.