Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
Suffice it so say that the UK’s most well-known motoring journalist, Jeremy Clarkson (who else?), is something of a controversial figure. His sometimes slightly racist humour tends to attract a fair bit of press attention and, perhaps even more disappointingly, quite a few fans. But we are not here to discuss these matters in this blog; instead I’m interested in the question of Clarkson’s view of climate change - which is particularly significant when his position as a leading public voice on motoring affairs is taken into account.
To summarise Clarkson’s position briefly; he believes climate change is happening, but has nothing to do with humankind’s activities and can therefore not be affected by things such as our C02 emissions. Thus he often delivers ‘humurous’ insights on the consequences of climate change such as ‘Switzerland loses its ski resorts, the beach in Miami is washed away, North Carolina gets knocked over by a hurricane… anything bothering you yet?’.
Is this irresponsible talk from such a publicly prominent motoring authority? Such statements seem to revolve around an underlying lack of compassion or consideration for others, disguised as free-thinking individualistic rebellion. Don’t lots of people usually die in hurricanes and floods? Is this something we’re really happy to joke about?
I know Clarkson would call me a politically correct fool, but nonetheless he chooses to focus his joke on natural features for a reason (’a beach’, ’ski resorts’) rather than mention that actually it is the loss of human life that is most central and tragic when such events occur. If he was truly comfortable and happy with this as the basis for a joke, why hide the truth of death and suffering in such events? Why not just say: ‘thousands of people lose their homes in Bangladesh, floods kill yet more people in Florida, and a hurricane destroys half of a city in Mexico. Anything bothering you yet?’ Hahaha indeed…
I don’t doubt for a second that Clarkson truly believes what he says, though we should not forget that such views also serve quite a useful function of positioning his public persona as a ’speaks his mind, no messing about with pc concerns, anti-government rebel’ - which ensures quite the degree of popularity, as we can see from his quite extensive career success.
I don’t really want to enter into an actual debate on climate change and motoring here really, or the specifics of Clarkson’s actual views. What concerns me instead is the manner in which he expresses them - which relies upon an exploitation of underlying racism or unfeeling disregard for others, dressed up as plain-speaking humour.
Have a look for example at a recent article for the Sun which covers some key climate change and motoring topics, and in which Clarkson’s main point is that since we have no viable alternatives to fuel at the moment (in a widely market-available option) then it’s just tough since we have no choice but to drive. Nothing wrong with that - I might not fully agree personally, but really it’s a valid opinion and there’s nothing too controversial there. However here’s a little extract from the piece itself:
‘This week, eight rich old men in Japan announced it was “The End For The Petrol Powered Car”. The leaders of the G8 nations decided, over a delicious eight-course lunch, that the grubby little people who they represent must now eat mud and go to work every day in a Moulinex Magimix. My, I bet the eco-mentals were celebrating. They probably all had friends round to their yurts for a glass of nuclear-free South African peace wine.’
Basically the gist is this: extravagantly indulgent foreigners (those pesky ‘rich old Japanese’), who hold us in total contempt (apparently they reckon we should now ‘eat mud’ though they have an ‘eight-course lunch’), have decided once again what’s best for us, much to the delight of fundamentalist and deluded environmentalists who drink foreign wine (ewww) and live like semi-civilised primitives (yurts!), all because they are too fussy about damaging the environment (’nuclear-free’).
So, what is essentially a scientific issue (climate change) is actually situated along the lines of an opposition to foreigners telling us what to do; rich fat cats exploiting us for their own gain; and finally the wackjob environmentalists winning authority and status even though they are really just dirty, self-righteous hippies…
And that’s the problem really - there’s not too much real scientific engagement here from Clarkson, and instead the climate change debate really just becomes an opportunity for a populist political position, meanwhile the cause of encouraging intelligent debate and knowledge on the topic takes a very very back seat.
Some might disagree with my analysis of Clarkson’s writing and comments, and ultimately this is a wider issue facing all those journalists and bloggers whose topics touch upon the climate change issue, but when it comes to the particular case of our country’s most influential motoring journalist, maybe in the interests of professionalism, in future it might be better to not discuss the climate change topic in future if an intelligent and rational analysis is not on the cards.
Dejan Levi
climate change, CO2 emmissions, Dejan Levi, green motoring, Jeremy Clarkson