Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
Last week George Bush announced a $25 bn bail-out loan for US car manufacturers to help them meet the costs of surviving a difficult time for the industry, and to help ease the transfer to producing greener models and technologies that meet new government guidelines on emissions and fuel economy. European firms are already pressing for a similar £30 bn loan over here to match the US’s action.
(For a full outline of the breakdown of the loan structure and the history of the automotive industry’s persistent failure to meet green targets see George Monbiot’s excellent piece at Guardian Online).
Amidst the current talk of $700 bn payouts to the US banking sector and similar proposals here in the EU these figures bizarrly seem quite modest due to the strange distortion of what constitutes ‘a lot’ (in terms of government assistance to failing business) these days.
It seems amid these ‘abnormal’ times its acceptable to rob the taxpayer blind under the excuse that we are experiencing a crisis in which everyone is a victim (including big business, and big finance) requiring the execution of some sort of political ‘executive power’ - which actually equates to throwing huge sums of taxpayers’ money at the problem in order to show how ‘committed we are to doing everything we can’ (Gordon Brown’s daily mantra).
As a public we don’t fully understand the economic problems currently being discussed on the news on a daily basis, but all we do know is that its ‘bad’ and something ‘big’ needs to be done to arrest the slide, hence our willingness to accept measures which otherwise would encounter far more resistance in a more rational climate.
These big decisive actions are increasingly turning out to be little more than taking advantage of the succesful erosion of public resistance to wasting huge quantities of taxpayers’ money to further enrich multinational corporations; the car makers of both Europe and the US being the latest beneficiaries.
The point is that car manufacturers are suffering the economic consequences of irresposible and short-sighted profiteering in recent years.
They gambled on selling big cars with big engines while petrol was cheap with no regard for the environment or for scientific advice on climate change. Why now are we to pay for their greed and recklessness by helping them ease the financial hangover of such a binge? Why should we pay to help them meet the demands of the new marketplace (where most consumers cite economy as the major factor in car choice)?
That is the job of a successful business surely - to judge what consumers want or need and to provide it - not to mis-judge it so badly that they face going under, and then to hold government to ransom for handouts to right their errors.
If I launch an internet start-up selling ice cubes on eBay and then consequently go bankrupt for my stupidity I will be left alone to suffer the consequences of bad business - in what totally upside-down system of values should this not also apply to multinational corporate behemoths?
The point is that (as George Monbiot rightly points out) the automotive industry has stalled and obstructed every single green initiative and research for nearly two decades but, now that public money seems available (everyone else is at it - why not get some for ourselves too?), the opportunist vultures that run these conglomerates have decided that all they really want is go green after all.
As I write this I hope that the EU will somehow resist the urge to be bribed yet again by big business and actually protect taxpayers interests and the really vulnerable victims of this economic mess; the low-level wage workers which do all the actual work for these companies. Why not instead use just a fraction of this $25 bn sum to safeguard an additional redundancy package for economically exposed workers who potentially face (if they haven’t already suffered from) lay-offs?
In other words; protect the actual victims (a much cheaper measure) and let the greedy and hopelessly mismanaged corporations go under. Surely the same economic consequences for messing up should apply to those running global corporations (and pulling in seven-figure salaries) as those simply trying to make ends meet with small scale local business… but then small scale local businesses do not have a multi-billion dollar lobby group in every political centre in the world.
The fact of the matter is that those companies who have set themselves up to face these challenges will suffer least and easily survive the economic downturn. Companies like Honda and BMW had the foresight to put in place strategies for the marketplace of today sometime in the past, and are hence better equipped to deal with the situation. The question is - why let the other inefficient, inept and greed(ier) companies also survive?
After all, the point is that the market is finally working to kill off the most environmentally irresponsible and calous manufacturers - why on earth would we want to pay to subsidise the survival of such damaging organisations?
Let’s hope that our government here in the UK and the EU as a whole sees sense on this matter and resists the pressure to give in to spoiled and greedy demands of big business… we’ll keep you updated as the situation develops.