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Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
Peter & Dan. You had my 330d Sport Touring for fluid changes etc. Thanks for the heads up on the power increase after the vacuum hoses were changed. Wow. What a different. I got down to the A12 taking care as I went. Booted it off the light on the “on ramp” and it went like a bloody rocket. Brilliant. See what happens to my fuel economy now!
Thanks again chaps. Good job.
Laurence
In this week’s Guardian, Charles Arthur has produced a statistical analysis showing that current fuel prices are not as high as at other points in history, when considered relative to inflation and income. That may well be, but despite this the pressure exerted on car manufacturers to adapt to the price of fuel is surely greater now than it ever has been.
The current rate of increase must alarm manufacturers who have not specifically geared themselves for efficiency targets (i.e. a great proportion of the major players). Fuel economy is quickly becoming the most significant governing force across the car industry, with consumers more economy conscious than ever.
After all, who cares if a new car costs only £6,995 if it would use £4,000 of petrol annually, where an £8,995 alternative would use only £2,500, for example. The cost of a new car has never been quite so intrinsically linked to its fuel economy as it is today (previously it has been one factor of many in the decision to purchase).
Certain manufacturers have less to fear from this general consumer trend - namely manufacturers of SUVs, whose customers are typically less deterred by financial factors (though these companies too will suffer if government regulations regarding economy and emissions are tightened). Apart from this narrow band of the market, pretty much all other manufacturers face a tough time ahead; make cars more affordable to run, or face losing market share to more efficient rivals.
With UK petrol prices currently averaging £1.15/litre, many drivers are already being priced out of cars they bought only a few years ago. For example filling a 1.9l Renault Espace cost £50 in December of 2006 - now it would cost £85, and within a few months could exceed £100. It looks like the oil economy is going to do what governments/Kyoto/Greenpeace etc never could - and finally instigate a rapid overhaul of the motor industry towards greater efficiency (and thereby reduced CO2 emissions as a by-product).
Hybrid models like the Toyota Prius are suddenly looking like a much better buy than many initially cheaper petrol or diesel alternatives. Initially the Prius found only a small market with environmentally conscious drivers. Now it looks like the green model might come into its own as a mainstream market option.
Ultimately it is unlikely car manufacturers seriously think this will all blow over. The nature of the oil market dictates that though the rate of increase might slow somewhat, a significant decline in the near future is highly unlikely. Car manufacturers have for so long been successful in lobbying governments to give them near enough free reign over economy and emissions levels (in the US especially - Japan for example is a different story). Now it seems that another consideration (and one wholly out of their control) is set to force their hand.
The times of cheap cars and cheap petrol look to be over - old technology must give way to new systems that address the challenges of today’s market; how to deliver clean and economic (but affordable) motor transport. Interesting times ahead for a massive industry…
Dejan Levi
CO2 emissions, Dejan Levi, Fuel Economy, Fuel efficiency, green motoring, Toyota Prius
Following a comprehensive model facelift, the Mercedes Benz SLK is now even more dynamic and provides an even more emotional driving experience. The most important visual changes include a redesigned front and rear end, as well as a carefully modified interior with a new instrument cluster and three-spoke sports steering wheel. Mercedes Benz also installs the V6 sports engine from the SL-Class in the new SLK 350, where it develops an output of 305 hp at 6500 rpm 33 hp more than the six-cylinder unit in the previous SLK 350. Torque has also been increased by 10 Nm, and is now 360 Nm at 4900 rpm.
Despite this higher output and very good performance figures, the fuel consumption of the SLK 350 has been significantly reduced. Its combined consumption with the six-speed manual transmission is now 30.7 mpg, which represents a remarkable improvement in fuel consumption by 2.7 mpg.
In addition to the Mercedes Benz SLK 350, the four-cylinder model SLK 200 KOMPRESSOR and the six-cylinder SLK 280 remain available in this compact Mercedes roadster range: the output of the supercharged four-cylinder engine has increased by 21 hp to 184 hp, while fuel consumption has been improved by 4.2 mpg to 36.7 mpg. The NEDC fuel consumption of the SLK 280 (231 hp) has been improved by 1.3 mpg to 30.4 mpg. The SLK 55 AMG continues to be powered by the familiar 5.5-litre V8 engine developing 360 hp.
The designers have given an even more sporty touch to the visual appearance of this cult two-seater. One eye-catching feature is the newly designed front bumper, which now has differently distributed cooling air apertures and a more pronounced arrow shape. The rear end has also been restyled; the diffuser-look lower section now makes the roadster appear even more muscular from the rear. Trapezoidal exhaust tailpipes and dark-tinted tail lights do even more to accentuate this impression. The exterior mirrors now have LED indicator repeaters with a pronounced arrow shape, and also have a larger lens area.
Original story from CarPages.
