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Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
We had a unique circumstance at the Edmunds.com offices recently. Our schedule of press vehicle loans resulted in both a 2010 Porsche 911 Turbo and a 2010 Porsche 911 GT3 lurking in the area for over a week. That meant we could experience two of Porsche’s most potent models back-to-back, and as you might expect about the only thing they had in common were their base model names.
The Turbo has become one of the quickest-yet-luxurious street-legal cars available, and the GT3 continues to engage willing drivers better than those idiotic Carl’s Jr/Paris Hilton commercials (you know, the ones you keep watching every time they’re on).
We tested both 911 models while they were here to confirm how they stack up in the spec box. Behind the scenes, though, we had different opinions on which one’s the better car. In one corner, with a barely-used helmet under is right arm and wearing Pilotis that make his wide feet ache, is Editor-in-Chief Karl Brauer defending the GT3. In the other corner, sporting ’80s-era Ray Bans and saying “Porsche — There is no substitute” for the umpteenth time, is Executive Editor Paul Seredynski defending the Turbo.
Article continues over at Edmunds Carpool - http://tinyurl.com/y54njml
Just two months ago, BMW Motorsport softly announced a new model due out in the second quarter of 2010: BMW Z4 GT3. Based on the current generation E89, the Z4 GT3 is powered by the 4.0 liter V8 engine found in the current M3 producing approximately 480 bhp. The engine is controlled by the modern ECU 408, while the Power400 control unit is responsible for operating all actuators. The transmission takes place via a sequential, six-speed gearbox.
The BMW Z4 GT3 has an estimated price of 298,000 euros ($427,000 at the current rate exchange).
Click over to BMW blog for the full story, including lovely photos
Yes, it costs a steep 279,000 euros (before taxes) and no, you can’t drive it on the road. But the Porsche 911 GT3 R is, we reckon, 100 per cent gorgeous.
We all feasted our eyes on the new racer at the Autosport/PistonHeads show yesterday, so we thought that today we would spread the joy via POTW.
Head over to Pistonheads to check out their nice glossy pics for yourselves…
2010 Porsche 911: The 997-II generation of the Porsche 911 family expands for 2010 to include the 911 Turbo, the 911 GT3 and the 911 GT3 RS.
The GT3 and GT3 RS remain the Porsche 911s for purists, as you can still get them only with a six-speed manual gearbox — albeit a shorter-geared, shorter-throw unit in the maximum-attack 911 RS. Still, in a nod to the times, both use a new 3.8-liter horizontally opposed six-cylinder with direct-injection technology. It makes 435 horsepower in the standard 911 GT3 and 450 hp in the RS. Dynamic engine mounts that vary the amount of damping force according to driving conditions are optional on the regular GT3 and standard on the GT3 RS.
Photos and full story over at InsideLine.com
Few would argue with new Porsche CEO Micheal Macht’s assertion that 2009 will go into the annals as an extraordinary year for the company.
Speaking at a Frankfurt press conference, he was referring to Porsche’s recent absorption by the VW empire - but he could equally have been speaking about the array of new metal on the Porsche stand.
Leading the charge is the latest iteration of the iconic 911 Turbo, which has now been around for 35 years and sold almost 80,00 units according to Macht.
The Panamera also gets its first public outing, and we’ve got our first chance to drool over two versions of the latest 911 GT3 in ‘RS’ and ‘Cup’ guises, as well as the 911 Sport Classic - a limited edition of 250 cars featuring a new double-dome roof and a fixed ducktail spoiler reminiscent of the 1973 Carrera 2.7 RS.
Read more over at Pistonheads online
