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Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
The Mercedes Benz S-Class has been crowned Best Luxury Car at the 2010 Fleet World Honours.
The Best Luxury Car award for the Mercedes Benz S-Class was presented to Adrian Freeman, Regional Corporate Sales Manager for Mercedes Benz UK at a special ceremony at the Royal Automobile Club in Pall Mall on Tuesday 18th May 2010.
Steve Moody, Editor of Fleet World commented: “The luxury sector is about to become even more competitive, but all new entrants have one model to beat, a model that continues to define the very best in corporate motoring and luxury: the Mercedes Benz S-Class. New more efficient engines have made the line-up even more formidable than ever before.”
Full story continues over at Carpages
After ten years away from Mercedes-Benz’s biggest right hand drive market, the Mercedes-Benz G-Class is set to return to UK roads in the Autumn, with a choice of diesel or supercharged petrol engines. This go anywhere, do anything icon celebrated its 30th birthday last year and still retains it robust classic design twinned with the very latest Mercedes-Benz technology – and peerless off-road credentials.
It is the unique timeless look and distinctive design which sets the G-Class apart from the crowd, and it has created a strong following of motorists looking for a luxury and very exclusive SUV. The virtually limitless off-road capability of the G-Class and its practicality as an everyday vehicle have also helped the vehicle to achieve sales of over 200,000 units worldwide since 1979.
Full article continues over at Carpages
The new generation of the Mercedes Benz R-Class now features an enhanced self-assured appearance, highlighting the unique personality of this versatile vehicle.
The overall impression in particular has benefitted significantly from the completely redesigned front section, which borrows elements both from Mercedes Benz saloons and SUV models. In addition to the fresh exterior, the “twenty-eleven” model year Mercedes Benz R-Class also impresses with a number of distinctive interior features. These include the economy of space found in the latest MPVs, as well as the comfort, high-class appeal and prestige associated with classic Mercedes Benz saloons. At the same time, the latest generation offers the same level of interior diversity for which its predecessor was renowned, and also boasts the robustness and all-wheel-drive properties of Mercedes Benz SUV’s for the Mercedes Benz R 350 CDI L. The Mercedes Benz R-Class will be celebrating its world premiere on 31st March 2010 at the New York International Auto Show (NYIAS). UK deliveries begin in September 2010.
Full article continues over at Carpages
The moment we have all been waiting for is finally here: a real life comparison between the recently unveiled 2011 BMW 5 Series and the latest Mercedes-Benz E-Class design. While we have been down this road just a few days ago with a photo comparison between the 5 Series and its competitors, this is time, the German magazine Autobild managed to get their hands on the new 5 and place it against the E-Class, and by place it, we mean, literally next to it.
The head-to-head photoshoot and comparison of the two models included the BMW 530d and Mercedes E350 CDI, two diesel engines very popular in Europe. The eternal confrontation, as Autobild has named it, creates and will create lots of controversy and disputes among BMW fans and plenty of comparison articles will flow from now on.
The new 5 Series not only put some more weight on, but it has also grown in size. It measures 4,899 mm in length, 1,86 mm in width and has a height of 1,464 mm. 28 centimeters more than the original 5 Series of 1972. Mercedes-Benz E-Class has the following dimensions: 4,868 mm in lengths, 1,854 mm width and 1,471 mm height. Pretty close dimensions, isn’t it?
Full story plus photos over at BMW blog online
An enlightening new exhibition on the green future of the motor car has been opened at Mercedes Benz World, Weybridge, Surrey.
The special BlueEFFICIENCY display, at Britain’s largest automotive brand experience centre brings together the latest cutting-edge technology aimed at reducing and ultimately eliminating CO2 emissions.
For the first time Mercedes Benz World has brought to life this most recent stage in hydrogen powered fuel cell development with the B-Class F-Cell - the latest evolution of this technology that will for the first time be used around the world with customer trials in 2010. A special cutaway version of the car forms a key part of the new exhibition allowing a unique insight into this zero emission vehicle, which has already entered limited-series production. The F-Cell’s electric motor uses energy generated by a state-of-the-art fuel cell converted from hydrogen. The only emissions are pure water vapour.
Article continues over at Carpages online
Affalterbach – Sensational appearance, unique performance data, with light-weight design throughout and total exclusivity - that`s the new Mercedes-Benz SL 65 AMG Black Series. This high-performance coupé is a motorsport engineering thoroughbred, opening up new drive dynamic vistas to sports car enthusiasts. The AMG 6.0 litre V12 biturbo engine, with a maximum output of 670 hp and 1000 Nm of torque, guarantees super sports car level performance. The powerful two-seater was developed in the AMG PERFORMANCE STUDIO and represents the continuation of the highly successful Black Series strategy pursued by AMG, the Mercedes-Benz Cars Performance brand.
Broad, muscular and ready to pounce - that`s the new Mercedes-Benz SL 65 AMG Black Series. Even when stationary, the coupé`ssuperlative dynamism can arouse great passions. The strikingly broad mudguards, the retractable rear spoiler and the rear apron with diffuser fins point unmistakably to its motorsport origins, part of the Mercedes-AMG corporate philosophy for more than 40 years. One glance at the new SL 65 AMG Black Series and you are reminded of the successful AMG racing sports cars like the present DTM C-Class or the 1997 CLK-GTR from the FIA-GT series.
Read more over at Compucars
When the new Mercedes Benz E-Class arrived in showrooms in mid June of last year (2009), it was regarded in some circles as Mercedes Benz returning to its roots.
Well not quite back to the very beginning but the new car certainly has a hint of nostalgia for things past. This is especially noticeable on the dashboard where the almost regimented lines could look old fashioned, if it wasn’t for the modern switchgear and crisp digital graphics.
But where are its roots? Well, the new Mercedes Benz E-Class has been inspired by the Ponton. This was a car built in 1953 and one that lays claim to being the first car to be ‘spy photographed’, while it was being tested a year earlier.
Full story continues over at CarPages
With class-leading load capacity, enhanced practicality, greater fuel efficiency and low emissions from just 150 g/km the new Mercedes Benz E-Class Estate, on sale from 21st January 2010, has set a new benchmark for the premium estate sector.
New innovations are designed to make life easy - even from across a busy car park. The Easy-Pack electronic tailgate can be activated at the press of a button on the key, opening the tailgate and automatically raising the load compartment cover making up to 695 litres available [with the rear seats in place. The rear seats can be folded down using just one finger thanks to the innovative Easy-Pack Quickfold system opening the cavernous load capacity up to a maximum of 1,950 litres. In addition to this a further 112 litres of load space can be found in the Easy-Pack folding load compartment under the load space floor.
Read more over at Carpages online
It’s a Mercedes-Benz tradition to use letter and number combinations for car names. But somewhere along the line there came to be too many models starting with the letter “C.”
So, the Mercedes CLK coupe disappears for 2010 and is now the refined and comfortable E-Class Coupe, with new styling and features that tie it to the long-popular Mercedes E-Class sedans. Evidently, there’s no problem with expanding the number of cars using the letter “E.”
With the same V-6 and V-8 engines that are in the E-Class sedans, the E-Class coupes are pretty looking models with a roomier back seat - sculpted for just two people - and more trunk space than you’d expect.
Full article continues over at Kansas City Star online
A highly appealing and emotionally charged Cabriolet is the latest addition to the successful Mercedes-Benz E-Class line-up. The open-top two-door model, which goes on sale in the first quarter of 2010, features a classic fabric soft top, making for a stylistically pure cabriolet feeling.
“With the new Cabriolet we are complementing our successful E-Class family with yet another particularly emotionally appealing model,” says Frank Bernthaler, Director, Sales and Marketing, Mercedes-Benz Middle East & Levant.
The soft top can be opened and closed fully automatically within 20 seconds - even when driving at speeds of up to 40 km/h. The cabriolet roof is stowed in a special compartment behind the rear panel. A retractable cover separates the soft top compartment from the boot area which must be closed in order to close the soft top. If the roof is to remain closed, the cover can be slid rearwards, in which case the boot capacity is increased by 90 litres to 390 litres. A through-loading feature is included as standard for the new Cabriolet, as is EASY-ENTRY - a manually operated entry and exit aid for the rear passengers.
Article continues over at Ameinfo.com
