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Daniel, Peter and all at PMW, Where do I start? I guess I’ll tell the whole story! At 31 years old and on my fifth BMW I can’t believe it has taken me so long to find you! Having been messed around previously by a major BMW dealership I knew it was time to consider other options. I was introduced to your firm by a friend that owns an E90 M3 and was impressed by your service. In the same week, another friend recommended you. Two recommendations in one week, it had to be a sign. Both could not speak highly enough of your attitude, professionalism and end product. Time to call!…………… I originally spoke to Jayne who was warm, friendly and personable. I was passed to Peter and immediately knew that my car was going to PMW and nowhere else. Car rental was arranged and so when I dropped the car off, I had a car to drive away with and with minimum fuss. Having been dealing with main dealerships for so long, I predicted a call either at the end of the first day it was in the garage or the next morning. So, it came as a surprise to hear from Peter whilst I was driving home, some 30 minutes to an hour after I had dropped the car off. Peter knew there were things I personally wanted to do to the car, but suggested we prioritise works in order to mitigate the total costs. Hang on a second… A car garage worrying about MY money? This was getting too good to be true, surely. By the end of the first day, Peter had pointed out issues which he felt needed attention and we agreed to start works, costs were made clear before a spanner had been picked up. Whilst in the garage, I never had to call to find out what stage the repairs were at, I was always called and kept updated. Again, in stark contrast to my usual dealings with BMW dealerships. I picked my car up a few days later and Peter asked if I wanted to drive the car with him. I was just amazed that he was willing to take 5 minutes out of his day to make sure I was satisfied. Every garage should do it, but it really made it clear to me that PMW care about their clients. They care about their reputation and it shows in everything they do. The car was a dream, it just drove beautifully. A few days after the service, I booked the car into a BMW dealership to get the alloys re-furbed and a dent taken out. Having just been serviced by PWM, I only wanted aesthetic work done. So it came as a surprise when they called me (a day later!) to say the diff seals and gearbox seals needed replacing. Alarm bells ringing. Firstly, why are they checking mechanics when I didn’t ask for this, and secondly did PMW not do this work? I called Peter and he confirmed the seals were changed so back on the phone to BMW. I asked the BMW dealership what gave them the impression this work needed doing and they pointed to oil residue. I asked them if they had actually checked the seals and they hadn’t. After inspecting again, they (BMW) admitted the work had already been done and that they would have charged me for work that already been carried out. What a f******g liberty. I asked BMW not to look at my car anymore and to carry out the works I originally asked them to do. I have lost all faith in them, they really should be taking a leaf out of PMW’s book. The car was in the garage for three days for this work and I was called twice. Owning a business myself, my feelings are that any business shows it true colours when things go wrong, not when they are going smoothly. This leads to chapter two!………. Two weeks later, the car came up with a transmission fault whilst my wife was driving home. Straight on the phone to Daniel. Daniel agreed a tow would be best so as not to cause anymore issues and said he would arrange this immediately. He called me back within 15 minutes and the car was collected within the hour. Unbelievably efficient.The fault was found that day; a faulty pin in the transmission electrical plug. No bullshit, no messing around. An apology and the problem fixed within 24 hours. The entire situation was dealt with perfectly.I really cannot sing your praises enough PMW. I can only try to put into words how impressed I am and have been with your service, communication and the overall experience. Even my wife smiles like a Cheshire cat now and has asked me not to change cars as I usually do every 12 months. My Wife! Someone who just does not care about cars. So, not only have you made my car drive like a dream and made me the happiest car owner in London but you’ve also managed to make the wife happy as well, that deserves a bonus point.All my staff are bringing their cars to you (as you know). If I meet anyone in the street that owns a BMW, will be sending them you way, PMW are just on a different level. You are in a league of your own.Genuinely, keep up the amazing work Guys & thank you very , very much for everything. My car will not be going anywhere else in future, even if I moved abroad!Though I guess that’ll be a good excuse for a long drive?
Hi just wanted to leave some feedback to say thanks for dealing with my request
for swirl flap blanks so quickly. I ordered these at 12pm and they were with me
in the Western Isles before 11am the next morning! I needed to ask for some
advice when putting everything back together which I was given immediately over
the phone. All in all, a fantastic company which offered a customer service
level that was second to none!
Thank You!
After a bodged repair by a local London garage to my swirl flaps and deep concerns about my 2001 BMW 530D Touring I consulted Peter from pmwltd about the condition of my car. My regular mechanic whom I have known for 20 years simply took out my swirl flaps and replaced the shafts with bolts. This at some time later, only (900 miles) caused an ingestion into the chamber and ruined my piston and valves and looked like a very time consuming and costly repair. After completion I took my car to peter at pmw and discussed the works. He had his guys strip out the existing bolts that were very unprofessional and replaced with his swirl flap blanking plates. Now I have heard a lot about these plates and swirl flap damage and I can tell you as an ex AA Patrol man that if not done correctly as Peter has done you will cause serious damage to your beloved engine. This is a guy with a great team and a wealth of knowledge behind them who know their stuff, not your usual bit mechanic who ”
knows a bit about engines”. I drove down from Lewisham London to his workshops in Chelmsford and it only took an hour and was easy to get to. If I was you I would call them for your piece of mind because you know like I do that you don’t want just anyone tinkering with your pride and joy. Its worth the drive knowing your car is in safe and knowledgeable hands at pmw. He,s not a rip off either, he is a very reasonable honest mechanic and cheaper than the main dealers out there. Thanks peter.
When the new Mercedes Benz E-Class arrived in showrooms in mid June of last year (2009), it was regarded in some circles as Mercedes Benz returning to its roots.
Well not quite back to the very beginning but the new car certainly has a hint of nostalgia for things past. This is especially noticeable on the dashboard where the almost regimented lines could look old fashioned, if it wasn’t for the modern switchgear and crisp digital graphics.
But where are its roots? Well, the new Mercedes Benz E-Class has been inspired by the Ponton. This was a car built in 1953 and one that lays claim to being the first car to be ‘spy photographed’, while it was being tested a year earlier.
Full story continues over at CarPages
It’s a wonderful thing to have a family car company: lots of really big toys to play with, lots of social status, lots of money. It’s a “want it, get it” situation.
Prof Ferry Porsche always knew what he wanted – and invariably got it. Together with his father Ferdinand, he created a company in the family name that from its beginning was a byword for road and track performance and, in recent months, for a different sort of performance – precociously entertaining the financial world with its confident attempt to take over the giant Volkswagen Group. After all, in 1934 Ferdinand had designed the ubiquitous Beetle which laid the foundation for the company, so fair’s fair.
But despite all their decisiveness and achievement, for decades there was a niggling matter that the Porsches never seemed quite able to resolve. It concerned seating plans. Not of family members at the table, but the number of seats their sports cars should have – and the number of doors.
Article continues over at Telegraph motoring news
Expert Rating: 3 out of 5
What is it?
The S 63 AMG is one of the flagship models in the recently revised S-Class line-up. It’s one of two AMG models available, the S 63 AMG playing a supporting role to the bonkers 604bhp S 65 AMG. That ’supporting’ is relative of course, as the S 63’s 6.2-litre V8 engine is good for 518bhp and barely slower than its V12 relative. It’s also £40,000 cheaper, which salves the 0.2 seconds more the S 63 takes to reach 62mph over the S 65. Four-point-six seconds isn’t exactly slow either, the S 63’s V8 turning the S-Class into a rocket-ship performer for executives in a serious hurry.
Article continues at Yahoo news
The Porsche 911 Carrera comes in a variety of formats; I counted 13 but Porsche is about to add a 911 GT2 to the list. Prices start from £60,810 rising to £94,280 for the GT3 RS and £97,840 for the 911 Turbo. With a menu of Targa’s, Cabrio’s and Coupes, there is plenty to choose from, but what’s new for 2007?
It could be said that the iconic, 911 Carrera hasn’t changed too much, over the years. The changes have been gradual, through more ‘evolutionary’ transition than outright makeovers and excessive re-design.
Porsche tells us that the latest 911 Carrera and Carrera S has undergone some restyling from front to rear in order to make the car even more dynamic. It now has a wider track and a tightened, slimmer waistline; there are new headlights with extra, but separate, illumination in the front section. Bumpers and wheel-arches have been accentuated and there are new, double-arm, door mirrors and an optimised rear spoiler for better aerodynamics - it looks good, too.
Read more at Carpages
Towards the end of 2008, the fifth generation BMW 7 Series went on sale. It was an event that saw the introduction of a host of innovative features and functions and a lengthy list of updates to the luxury saloon’s already mind-boggling array of technology.
Nobody manages to combine cutting-edge technology and comfort in a luxury saloon in quite the same the way as the Germans seem to be able. Consider the options; the Mercedes Benz S Class or the Audi A8. Both are loaded with goodies and house large but efficient engines under elongated bonnets, but with the new 7 Series, BMW have gone that little bit further.
Clearly, a large car, the BMW 7 Series boasts the longest wheelbase in the luxury performance segment, and that is just the ‘regular’ version - the long wheelbase model adds 140mm to the wheelbase for even more legroom in the rear of the cabin.
For full story and photos see CarPages
The new Mercedes Benz M-Class arrived in the showrooms towards the end of last year, having undergone a minor facelift and a few additions to the standard feature list.
Most people who are thinking of buying an Mercedes Benz ML will not fail to be impressed by the sheer size of the car and array of on-board electronics, some of which take some getting used to and time spent with the handbook.
But let’s start with the Mercedes-Benz M-Class’ exterior changes. There is no mistaking that it is a Mercedes, with its larger new grille dominating the front end, above a re-styled front bumper with a new, simulated skid plate or under-guard. The headlight clusters now feature projection beams and at the rear, the taillights have a smoked glass appearance.
Full story and photos continue at Carpages
